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Form of workPOSITION SUMMARY
Directly leads Guest Experience Teams, which include: Ushers, Greeters, Guest Connections, Trams, Spanish Translation, and Parking Lot Team.The Ministry Leader will lead the Volunteer Guest Experience Dream Team leaders in these areas across 5 services weekly (Sat/Sun/Wed) in these areas. It is essential in recruiting, equipping and caring for the community and leaders so that we sustain a culture of health and growth, while maintaining systems and processes that make discipleship effective.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Directly leads Guest Experience Teams, which include: Ushers, Greeters, Guest Connections, Trams, Spanish Translation, and Parking Lot Team.The Ministry Leader will lead the Volunteer Guest Experience Dream Team leaders in these areas across 5 services weekly (Sat/Sun/Wed) in these areas. It is essential in recruiting, equipping and caring for the community and leaders so that we sustain a culture of health and growth, while maintaining systems and processes that make discipleship effective.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develop a process in coordination with the Connections Director and Trinity Life Pastor to identify community engagement and needs.
- Plan and facilitate training for team onboarding and development.
- Provide vision casting for establishing the Trinity culture throughout the team.
- Maintain a safe, welcoming, and comfortable atmosphere for weekly onsite services.
- Recruit, develop, coach and lead volunteers and volunteer team leaders.
- Implement specific and measurable goals for the Guest Experience team by scheduling volunteer teams, targeting volunteer appreciation, and managing administrative details for the ministry area.
- Engage during weekly services connecting with volunteers.
- Prepare for all services, guest experience, assimilation, and special events.
- Responsible for a weekly digital communication piece that serves to inform, inspire, and connect people at Trinity. (Communication must reflect Trinity’s values and culture).
- Assist with upholding guidelines for the Trinity Life Ministry area in Trinity Central through Espace.
- Assist with all Dream Team training, development, and appreciation initiatives to include: bi-annual training for all volunteers, team-specific training, volunteer conferences, and team-specific appreciation events.
- Work alongside the Trinity Life Team in providing leadership and care for upwards of 300 volunteers on the Dream Team.
- Master TouchPoint software platform within the first 60 days and then ongoing.
- Maintain appropriate inventory for all guest experience-related areas.
- Support Trinity Life all-hands-on-deck events such as Dream Impact, VIP Gala, Baptism, Growth Track, Community Launches
QUALIFICATIONS: High School diploma required. College education and/or degree preferred. 3-5 years related experience preferably ministry or non-profit environment with employment/volunteer knowledge. Requires leadership ability, organizational, interpersonal skills and mastery for administrative details. Ability to train and motivate team members, have difficult conversations, be relationally engaging with all individuals. High level of proven written and verbal communication skills. Ability to make small group presentations and strong desire to collaborate with other ministry areas. Vision and ability for event planning, implementation, continual attention to detail while establishing priorities and meeting deadlines. Proficiency in Google Workspace with the ability to learn data management programs, scheduling platforms and other new applications.
Must be skillful at leading others through influence. A positive, welcoming attitude is key for the entire Dream Team. Modeling through engaging conversation, attention to each person, and energy will set the tone for the entire team. Being confident to step into a role with responsibility ensuring volunteer positions are fully staffed requires high attention to detail throughout the year.
Be an engaging communicator and caring shepherd. This role is often the first phone call a volunteer will make when they have a spiritual concern, need, or difficulty in their life. Providing care, prayer and coaching is an important part of letting the team know they are cared for.
Must be skillful at leading others through influence. A positive, welcoming attitude is key for the entire Dream Team. Modeling through engaging conversation, attention to each person, and energy will set the tone for the entire team. Being confident to step into a role with responsibility ensuring volunteer positions are fully staffed requires high attention to detail throughout the year.
Be an engaging communicator and caring shepherd. This role is often the first phone call a volunteer will make when they have a spiritual concern, need, or difficulty in their life. Providing care, prayer and coaching is an important part of letting the team know they are cared for.
