Guest Experience Specialist / Photographer

Whether offering guests free photo experiences, engaging guests and providing incredible information and facts about the Pacific Northwest, you’ll strive to transform guests’ moments with us into an experience they will never forget.

ESSENTIAL FUNCTIONS:

• Provide remarkable guest service by anticipating Guests’ needs, connecting with them on a personal level, and transforming their moments with us into experiences that last a lifetime.
• Gain and share your knowledge of Space Needle, Seattle and the Puget Sound area to lead a guided visit for Guests’, providing an unforgettable in depth experience.
• Engage Guests using our free photo experiences both in stationary and roaming positions at Space Needle and Chihuly Garden and Glass.
• Show impeccable initiative to move flexibly between areas of the operation to organically shift to the needs of our Guests. Maintain a high degree of flexibility; comfortable changing roles or focus area throughout the day.
• Stay up-to-date on all digital experiences and services, including but not limited to the Space Needle official app, SkyHigh Selfies, as well as being able to execute basic troubleshooting skills when needed.
• Communicate seamlessly with the Guest Experience Operations and Photography team (including fellow Team Members and management) to ensure adequate coverage and high levels of guest service throughout the operation.
• Lead organized private VIP groups from the bottom of the Space Needle to the top, explaining the history, architecture and structure using a detailed self-created script and adding in your own personal flare.

OTHER RESPONSIBILITIES:

• Promote a positive and professional attitude to all Space Needle and Chihuly Garden and Glass Team Members and Guests.
• Provide lateral support to other departments when needed or assigned.
• Demonstrates speed of service (the ability to manage heavy traffic in an efficient manner) while maintaining a friendly approach.
• Adhere to company and departmental policies.
• Ability to work nights, weekends and holidays.
• Any other duties assigned by the Management team.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Engaging and energetic personality, friendly attitude, and professional appearance.
• Must be able to successfully complete training using professional camera equipment, computers, and VIP Voyage factual training.
• Proven high guest service skills.
• Team player attitude.
• Photography experience a plus, but not required.
• Basic computer knowledge a plus.
• Ability to walk or stand for an entire shift.
• Ability to lift 25 pounds.
• Must be comfortable with public speaking and interacting with large groups potentially including high-level executives and VIPs.
• Must be able to connect with a broad range of people to make them feel comfortable, welcome, and walk away knowing more than when they arrived.

Full Time, Hourly Position

Hourly Rate: $20.50 - $20.50 / hour

Benefits include:

• Medical, Dental, Vision, Life, Long Term Disability
• 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
• Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
• Paid Personal Days (10 per year)
• Paid Time Off of 14 days / year based on working 2080 hours / year
• Tuition reimbursement of 50%, up to $2500 / year
• New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
• 25% discount for many purchases at the Space Needle (Retail, Food and Beverage, not applied towards alcohol purchases)
• Charitable Contributions / Matching Gift, up to $200 year
• $50 / month towards orca card or parking

The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.