Guest Experience Security Representative

This position is responsible for providing and maintaining a safe and secure environment of the patients, visitors, and staff of Regions Hospital at our various entrances. In addition, this role will ensure that excellent customer service will be provided consistently to all patients, guests and staff that enter our facility. Guest Experience Security Representatives provide a variety of services ranging from assisting visitors in locating patients, communicating with hospital staff regarding visits, escorting visitors to various locations within the hospital and implementing de-escalation strategies as needed.

Work Schedule:

9:00am-5:30pm, every other weekend rotation

Required Qualifications:

• 2 years of experience in a customer service, patient care, guest service, mental health patient care setting or position using de-escalation strategies.

Preferred Qualifications:

• Post high school education in the field of law enforcement.
• One year of experience working in security, Law Enforcement, Military or in Mental Health. Law Enforcement Enrollment/Certification may be substituted.

Benefits:

Regions Hospital offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 401K with match, disability insurance, and tuition reimbursement. Benefits take effect first day of employment. We offer an on-site employee fitness center, an on-site physical therapy clinic for employees as well as on-site employee clinic to make it more convenient for our staff to get the care they need. We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency. Regions Hospital is a qualified non-profit employer under the federal Public Service Laon Forgiveness program. Regions is also proud to be a Yellow Ribbon Company.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.