Address
SalaryAbout the Role & Team
Are you interested in a leadership role within a dynamic hotel operations team located at the Walt Disney World Resort? The Housekeeping Guest Experience Manager leads the daily operations of the Housekeeping Department! You will interact with Guests, Cast Members, external service providers, and the local community, to ensure a seamless arrival experience and delivery of superb service. We utilize a complex property management system and other multi-functional hotel/guest services systems. You will report to the Assistant Housekeeping Director.
What You Will Do
- Lead a team of hourly Housekeeping Cast Members while consistently demonstrating the Disney Leader Basics, serving as a model of The Five Keys Basics (safety, courtesy, show, efficiency, and Diversity) and delivering service from the heart.
- Conduct regular meetings with Cast Members to communicate relevant information.
- Recognize, coach, develop and mentor a diverse team of Cast Members.
- Ensure an environment where Safety is the priority.
- Spend up to 80% of each day working in the operating area and interfacing with Guests and Cast Members. Make day-to-day operational decisions and monitor daily staffing needs.
- Maintain current training proficiencies, and sign-off on training and recertification completed by Cast Members.
- Support local projects and supervise any potential impacts to the Guest and Cast experience.
- Communicate and partner with other leaders, peers, and partners to ensure smooth day-to-day operations.
- Inspect rooms and provide constructive feedback to cast members.
Required Qualifications & Skills
- Energizing leadership skills with the ability to function in a team environment.
- Ability to partner with fellow Cast Members and move the operation forward to the next level of excellence.
- Ability to influence and be an agent for change.
- Creative thinking skills
- Interpersonal skills
- Professional verbal and written communication skills
- Organization and follow-through skills
- Positive leader to serve as a role model for performance excellence
- Self-starter who continually pursues learning opportunities
- Ability to effectively manage and prioritize multiple responsibilities
- Windows and Microsoft experience in a professional environment
- Flexible with work schedule, including weekends, variable shifts, and holidays
Education
Preferred Education: College degree in business or hospitality, or equivalent experience
Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
