Guest Experience Attendant

THE 'OMG!' CULTURE
Own the Values. Make it Fun. Get it Done.
Columbia Hospitality, Inc. is a Seattle-based hospitality management and consulting company with over 20 years of experience, featuring a portfolio of award-winning hotels, conference centers, private and public golf facilities, residential and distinctive venues. Columbia Hospitality has been continuously recognized as the Best Company to Work for in Washington. Seattle Business magazine recognizes 100 companies in the state for their commitment to creating a positive work environment for employees, and for setting the standard for leadership in the community.
We bring people together. We inspire and empower our team to create exceptional experiences for our guests and phenomenal results for our property owners.
ATTRACTIONS ATTENDANT
Are you someone inspired by History and who loves to share it with others? Our Attractions Attendants here at Smith Tower are our first line in customer service as guests from all over the world come to see Smith Tower. Our AA's assist guests with their ticket purchases, advise folks on the exhibits offered & offer suggestions on retail, food & beverage and events at Smith Tower. Join us as a part of the amazing history of Smith Tower!
THE BRASS TACKS

• Responsible for selling tickets to the Smith Tower Attraction and Retail items in the Smith Tower Attractions Entrance.
• Assists with Seating Reservations systems for the Observatory, Guest Control for ticketed events, and general Attraction's duties.
• Welcomes guests within the Attraction, provides instructions for processing payments to guests, provides guidance to the tour capabilities at Smith Tower.
• Ensures guests are given the spiel of Smith Tower, of its history & what they will be experiencing on their trip on site whether at Entrance or in Elevator.
• Ensures entryway and exhibits are clean and up to date during daily shift.
• Maintain warm and professional attitude at all times to ensure exceptional Guest Experience in the Smith Tower Attractions Entrance and Elevator are top notch.
• Fulfills opening and closing duties for the Attraction Entrance, Exhibit, & Elevators that can include but not limited to: Restocking, Inventory of Exhibits, Opening Awnings, Sweeping & Mopping, Refilling Water for Guest Perks etc.
• Balancing of registers and knowledge and accuracy of closing procedures for registers.
• Knowledge of inventory received and back stock for Merchandise; Upkeep of all floor merchandising and displays; Assist with receiving, tagging and transporting of new merchandise.
• Assuring neatness and cleanliness of store, point of sale station and storage areas.
• Ensure cleanliness and organization of all back areas, including shared team member spaces.
• Provide communication with other team players and with supervisor on guest flow management and other requests.
• Anticipating guest flow, needs and assist the Supervisor with daily guest flow.
• Participate in using positive suggestive selling techniques.
• Participate in a team environment, offering suggestions & workflow aid to Supervisors on site.
• Assists with partial or full (break coverage) shifts for all Attractions positions.

THE NITTY GRITTY

• Previous experience in a hospitality environment strongly preferred
• Strong customer service skills
• Ability to stand up and down for more than (3) hours at a time
• The ability to de-escalate and handle busy operations
• The ability to clearly and effectively communicate independently
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Ability to lift up to (25+) Pounds
• Basic math skills required for accurate currency handling

THE PERKS
*Eligibility of perks is dependent upon job status

• Values Based Culture
• Medical, Dental, Vision, Disability Coverage with Significant Columbia Contribution
• Company Contributed HSA/FSA Plan
• Company Sponsored Life Insurance Policies
• Employee Assistance Program
• PTO Plan
• 401K Match
• Team Member Outings
• Diverse Work Group
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Inclusion)
• Upward Mobility Potential
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Third Party Perks (Movie Tickets, Attractions, Other)
• Online Learning Platform

THE FINE PRINT
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
NOTE: The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the team member's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the team member to perform, as the Company may deem appropriate.
Where you'll work:
In 1914, Smith Tower became the first skyscraper in Seattle, and the tallest building west of the Mississippi River. More than 100 years later, a new Smith Tower visitor experience has reinvigorated this local icon to the delight of visitors and tenants alike. Visitors can now enjoy Smith Tower like they've never seen before. Today, it features an entirely new visitor experience including a ground-floor gathering place with gifts, souvenirs and treats, observational deck and bar where you can enjoy a locally inspired menu of shareable plates and classic cocktails.
Smith Tower carries on its legacy of memory-making through leading tours that provide fascinating insight into the building's renowned past and legendary mysteries, hosting private events, and providing breathtaking views from every angle of the open-air Observatory.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.