Guest Experience Ambassador (Pm)

POSITION DESCRIPTION

Position: PM Guest Experience AmbassadorLocation: Drift Santa Barbara Reports to: Operations Manager/General Manager

Primary Responsibility

The primary responsibility of the Drift PM Guest Experience Ambassador is responsible for the overall Guest Experience, while also performing a variety of Front Desk, Maintenance, Housekeeping, Security and/or Laundry duties to meet daily business needs. Additional responsibilities will include: maintaining proper quality assurance programs, work with Operations Manager/ General Manager to ensure the property cleanliness is maintained, work closely with engineering to ensure rooms and property are maintained and any repairs are fixed. Mandatory Availability Thursday-Sunday

Essential Job Functions

• Anticipate guests’ needs and responds quickly & professionally to all guest requests
• Provide information on resort amenities and facilities
• Monitors traffic flow and guest queues within public area; directing guests as appropriate
• Assists in Guest Pre-Checkin and Check-in process
• Facilitates lobby safety, cleanliness, and security
• Operates general maintenance machinery including hand tools to complete guest related maintenance issues
• Responds promptly to Emergency situations and alerts Management when needed
• Must be tech savvy adhering to the process of communicating promptly with Remote sales team and management via Work Chat in regards to Guest requests/issues. guest complaints while maintaining professional dialogue with guests and finding resolutions to satisfaction.
• Maintain complete knowledge at all times of all hotel features/services, activities, and events.
• Inspect, plan and ensure that all materials, workspaces and equipment are in complete readiness for service.
• Ensure all public areas of hotel are clean
• Be able to communicate effectively with guest and provide exceptional customer service
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Anticipate guest needs, respond promptly to and acknowledge all guests, however busy and whatever time of the day.
• Maintain positive guest relations at all times
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Enforce all property closing duties. Make adjustments to daily tasks and ensure it is communicated to responsible staff

General Skills/Qualifications

• Previous Hospitality experience/guest service experience in the hospitality industry.
• The ability to multitask
• The ability to stand for extended periods of time
• Excellent organizational and time management skills
• Must exhibit good judgment while performing under pressure.
• Must be dedicated to our goal of providing superior Guest Experiences.
• Must be computer literate in Microsoft Office and general computer usage

Physical Requirements Frequent Occasional Seldom

Standing X
Sitting X
Walking, Climbing Stairs X
Li/Carry up to 50 lbs. X
Li/Carry up to 25 lbs. X
Driving X
Noise X
Outdoor Environment/Heat XBending X
Kneel, crouch, crawl X
Reach/Handle X
Climbing X
Overhead Reach X
Keyboarding X

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Santa Barbara, CA 93101: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Cleaning: 1 year (Preferred)
• Guest services: 1 year (Preferred)

Work Location: In person