AddressWhat will I be doing?
As a Guest Experience Agent you would be responsible for completing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following duties to the highest standards.
Here’s why you’ll love it here – We offer an excellent benefits package to our on-call Team Members that include:
- Salary Range: $23.98 – $29.98 per hour
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Additional Responsibilities Include:
- Answer all incoming calls in a courteous and timely matter.
- Responsible for knowledge regarding groups, VIP’s, transients, special events.
- Communicate and follow-up with appropriate department to address rooms that require attention from Housekeeping or Maintenance.
- Read daily departmental e-mails as well as Guest Experience Pre-Arrival e-mails.
- Run daily reports for pertinent pre-arrival information.
- Encourage to visit local attractions, take tours and be familiar with hours of operations.
