Guest Engagement Team Member

Job Classification: Part-Time

Work Schedule: Days, Weekends, Some Evenings & Holidays

Direct Report:Guest Engagement Supervisors

Overview

The Guest Engagement Team at the Topeka Zoo & Conservation Center works to build and maintain a strong relationship between our visitors, staff, and the animals. We provide our community a fun, safe, educational environment to create long-lasting memories and connections to animals everywhere in the world. We are an adaptive team that works together to ensure the day-to-day operations in ticketing, retail, and food locations go smoothly while prioritizing the guest experience.

Major Duties:

· Counting in and out your assigned register

· Processes transactions in admissions and retail

· Engages with guests to educate them on conservation, our animals, and upcoming Zoo events.

· Answers guests’ questions in a friendly, positive manner regarding Zoo memberships, ticket prices, and general Zoo information

· Communicates with other departments such as Education, Animal Care, and Administrative to stay informed on happenings around the Zoo

· Uses the two-way radio system in a professional manner to communicate between self and Zoo staff.

· Keeps the assigned area for the day maintained, stocked, and organized.

· Assists in ensuring Zoo grounds, walkways, and receptacles are trash-free and clean.

· Assist in the setup, execution, and cleanup of after-hours or special events when directed/scheduled.

· Performs additional duties as assigned by Supervisor

Required Qualifications:

· Must be at least 16 years of age.

· Able to pass a federal background check.

- Friday, Saturday and Sundays are required shifts

· Must be energetic and have a positive attitude, even if dealing with difficult guests or situations.

· Possess basic problem-solving skills.

· Ability to communicate effectively in-person as well as through e-mail, text, and two-way radio.

· Must project a professional and hygienic image

· Ability to establish and maintain effective working relationships, being able to work both as a team and independently.

· Ability to work in various weather conditions and environments.

· Ability to self-motivate and take initiative without constant direct supervision.

· A positive affiliation with the core values and mission statement of the Topeka Zoo.

· Respect for the animals that call our workplace home.

- Ability to stand, sit, walk for long periods of time.

- Ability to work in all weather

Work Environment:

· The Topeka Zoo aims to be a diverse, inclusive, and safe environment for all its visitors and staff alike.

· Varied weather conditions- work is both indoors and outdoors.

· Varied work-place environment- sometimes fast-pace, sometimes slow-pace.

· Large crowds during busy season and special events

PhysicalDemands:

· Standing or sitting for long periods of time

- walking for long distances

· Frequent reaching with arms and hands

· Reading computer screens, e-mails, and fine-print lettering

· Ability to move up to twenty-five pounds

Additional Duties:

Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and responsibilities as requested by their supervisor.

Job Type: Part-time

Pay: $12.85 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend

Application Question(s):

• What does customer service mean to you?
• Willing to work weekends?
• What would your work availability be?

Education:

• High school or equivalent (Preferred)

Experience:

• customer service: 1 year (Preferred)
• cash handling: 1 year (Preferred)

Work Location: In person