GSOC/SOC Operator

Work for a company where your individual contributions are recognized and rewarded. Apply for your next security position at Prosegur. We are always hiring professionals eager to exceed customer expectations.
We’re hiring a reliable, experienced, Watch Officer! The persons in this position will maintain a safe and secure environment for customers and co-workers by patrolling, monitoring premises, and performing search procedures.

We are looking for a candidate that is proficient with Microsoft Office suite; has problem-solving, research and customer service skills; has strong attention to detail and follow-up; has a strong desire to learn new skills and processes; and is extremely proficient in verbal and written communication. The successful candidate will be responsible for, but not limited to, the following:

• Provides situational awareness communication to the Sony Corporate Security team and key stakeholders.
• Will create daily/weekly summary reports.
• Will analyze data and provide clear and accurate information to relevant stakeholders.
• Act as an essential element within the global security operation center (GSOC) that functions on a 24/7 basis, addressing all matters pertaining to business operations, emergencies, and business intelligence.
• Monitor worldwide incidents and events, and craft/send relevant alerts regarding any potential impact to Sony Electronics’ interests globally.
• Prioritizes critical information, incidents, emergent situations, travel reports, imminent weather alerts and natural disaster forecasts, and other data points as they emerge on a case-by-case basis.
• As a member of the contract security team, understand and relay information with proper escalation protocols using the proper Chain of Command.
• Provide direct mission support for responses to physical security incidences, event support, and emerging emergency response operations.
• Assist and advise the Shift Lead and Assistance Operations & GSOC Manager in all operational matters and procedures.
• Must remain prepared to assume additional responsibilities required in response to contingencies and crises.
• Responsible for updating where necessary or directed, relevant protocols and procedures.
• Responsible for training new watch officers and security in GSOC responsibilities and procedures, as they are onboarded and rotate into the GSOC.
• Participate and support regular training and tabletop exercises.
• Other duties as assigned.

Shifts include: Saturday- Wednesday 6:45am to 3:15pm
Hourly starting wage: $20.50/hour.
Prosegur offers a whole suite of benefit options. Prosegur believes in career advancement and encourages current employees to apply. We offer competitive wages and exciting company resources.

Responsibilities:

• Proficient with MS Office Suite, Outlook & Internet Applications
• Time management skills
• Self-motivated
• Keen attention to detail resulting in high quality products.
• Ability to work under pressure in a dynamic environment.
• Able to learn quickly, follow instructions and work independently.
• Team player with a commitment to meeting deadlines.
• Excellent written and verbal communication skills, with the ability to effectively communicate to internal and external stakeholders.
• Ability to tolerate somewhat high volume and repetitious tasks.
• A perpetual learner, open to obtaining more education and certifications in the security/investigations field.
• Ability to maintain strict confidentiality and communicate in a professional manner.
• Ability to safeguard and communicate sensitive information.

Qualifications:

• High school diploma or GED equivalent
• Must have a valid Security Guard License
• Must have 1 year of experience as a security officer
• Must have open availability to work all shifts and schedules
• Minimum 1 year of customer service experience required
• Minimum 1 year of call center experience required
• Must have reliable transportation
• Must have good communications skills
• Ability to stand or walk for long periods
• Must be able to walk/run flights of stairs on a daily basis.
• Ability to think clearly during crisis or high-stress periods
• Must be reliable, have a positive attitude, and uphold ethical behavior"
• Two years of post-high school education/training or equivalent experience in Security, Military, or Law Enforcement; a bachelor’s degree or nearing completion of one is a plus.
• Previous Analyst or Research experience desired

License # CA PPO120931 #WER123

Prosegur is a world leader in the private security industry. Through its five business lines —Prosegur Security, Prosegur Cash, Prosegur Alarms, Cipher and Prosegur AVOS — it offers companies, households and retail businesses a security that they can trust, based on the most advanced solutions in the market. With presence on the five continents, Prosegur currently has a team of more than 150,000 employees. The company channels its social action through the Prosegur Foundation that works in four lines of activity: education, inclusion of people with disabilities into the job market, corporate volunteering and the promotion of culture.