Group Sales Coordinator

Here’s a growth opportunity you don’t find often assisting the best and most innovative in the luxury hospitality industry today. As part of 1 Hotel Hanalei Bay, you’ll be challenged consistently with a diverse range of responsibilities that keep the department running seamlessly. You'll thrive in organized chaos and be hardwired to succeed. Long story short? We love people who love a challenge. We’re currently searching for a high-energy, up-for-anything, ridiculously organized Sales Coordinator to support our sales team. 

The Sales Coordinator's primary role is to perform general office duties to support the Sales & Marketing team e.g., sending emails, drafting proposals and contracts, loading bookings and rates on to the property management system and maintaining customer and company profiles. Due to some sales team members being remote, the Sales Coordinator will be empowered to host client facing opportunities.

The Coordinator will assist in selling guest rooms, catering services and banquet facilities as directed. They will also provide high-level administrative support by conducting research, preparing statistical reports, collecting, and processing sensitive data, resolving guest issues and perform other tasks related to the position.

Inside Tip: If you're the most organized person you know and have a knack for making calm out of chaos, you may be precisely who we are looking for. 

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Answer telephone and respond to caller inquiries in a pleasant manner.
• Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
• Gather materials and assemble information packages (e.g., brochures, promotional materials, sales demo kit, welcome kit, amenities etc.).
• Manage and maintain sales managers schedules, appointments, and travel arrangements.
• Assist sales team by managing schedules, filing important documents, and communicating relevant information.
• Arrange and co-ordinate meetings, events, and any appointments.
• Record, transcribe and distribute minutes of meetings when needed.
• Perform hotel site tours with potential clients.
• Monitor, screen, respond to and distribute incoming communications.
• Other duties as assigned by Director of Sales or leadership team.

• A post-secondary diploma or degree in a field of study related to this profession; 2 or more years of experience in a comparable position and/or an equivalent combination of education and experience.
• Strong administrative, organization, and technical skills.
• Proficient in Microsoft Office (Outlook, PowerPoint, Word etc.)
• Must be detail oriented and accurate
• Ability to manage multiple priorities, goal oriented and must meet deadlines.
• Strong interpersonal skills and guest service oriented with a sincere, friendly and helpful personality.
• Willing to “pitch-in” and assist colleagues with their job duties and be a team player.
• Excellent verbal and written communication skills.
• Flexibility to meet the demands of a 24-hour operation and work a varying schedule to reflect business needs of the hotel.

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days 
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!