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SalaryAt Midwest Heritage, the core of our culture is taking care of the customer and taking care of each other. Our employees appreciate that their contributions make a direct impact on the success of our business as well as their own personal and professional growth.
Midwest Heritage
Job Title: Group Health Account Executive
Department: Insurance
FLSA: Exempt
General Function
The Group Health Account Executive develops new Group Health insurance business in Midwest Heritage markets. This position consists of both inside and outside sales and marketing. This position involves new business production and customer retention requirements. This position customarily and regularly involves performing duties away from Midwest Heritage. The Group Health Account Executive must project a positive and helpful image that enhances the overall brand image of Midwest Heritage Insurance Services. This is a remote position.
Core Competencies
- Business Development
- Customer Service
- Industry & Product Expertise
- In-House Relationship Management
Reporting Relations:
Accountable and Reports to: Business Development Director
Positions that Report to you: None
Primary Duties and Responsibilities:
- Create and sustain long lasting relationships with prospective customers to grow a book of Group Health and non-health ancillary coverages business.
- Assist in cross-selling/up-selling insurance products to existing customers.
- Promote Midwest Heritage financial products and services to existing and current customers.
- Assess customer needs, prepare and present accurate proposals, and provide coverage guidance to customers.
- Collect all required client data and information for development of a professional sales proposal.
- Responsible for achieving new business sales goals, client retention, profitable loss-ratio, diverse product-mix, and cross-sell targets.
- Participates in training on Midwest Insurance Services sales processes, systems, and practices.
- Continues to further knowledge of health products and service offerings.
- Stays current on industry trends, and recommends new carrier markets for Agency Management to pursue.
- Actively involved with industry and community organizations.
- Provides customer service to policyholders by communicating with internal and external personnel; delegate appropriate service work to Group Health Account Manager(s) and others within the agency for timely handling.
- Effectively manages workload to achieve excellent client service results.
- Timely and efficient follow-up with carriers, clients, and prospects.
- Professionally communicates verbally and in writing with customers and insurance carrier underwriting, claims, and service departments.
- Demonstrates a positive attitude and builds customer focused relationships with staff.
- Demonstrates a willingness and desire to work in a team atmosphere and assist others when needed.
- Reports to work when scheduled and on time.
- Learn and proficiently use various carrier websites and quoting/renewal procedures.
- Develops and maintains positive relationships with insurance carriers and vendors.
- Effectively manages workload including follow up activity in Salesforce and completing proficient documentation on all client contacts.
- Attends scheduled agency and carrier meetings.
- Maintains current agent license, certifications, and CE requirements for each renewal period.
Secondary Duties and Responsibilities:
- Performs other job-related duties and special projects as required.
Knowledge, Skills, Abilities, and Worker Characteristics:
- Commitment to the Midwest Heritage mission and willingness to promote the values of the organization.
- Strong organizational and time management skills with the ability to prioritize multiple tasks and meet deadlines.
- Proficient computer skills. Microsoft Office preferred (Outlook, Power Point, Excel and Word.)
- Good verbal and written communication skills.
- Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
- Strong detail orientation including the ability to review forms for accuracy and completeness.
Education and Experience:
- High school diploma or equivalent.
- Associate or Bachelor’s Degree in Business, Finance, or Marketing is preferred.
- Prefer a minimum of one year of sales experience, including; cold calling, selling and negotiating with proven experience growing commission revenue; developing and implementing sales and marketing plans; knowledge of Group Health & ancillary insurance products and marketplace preferred but not required; working understanding of carrier products and underwriting disciplines preferred but not required.
- Must have required insurance licenses or willing to obtain within 60 days.
- Willingness to acquire further certifications or state license if required.
Physical Requirements:
- This position is classified sedentary/light and requires the ability to sit for long periods of time.
- Visual requirements include: ability to see detail at near range with or without correction.
- Must be able to perform the following physical activities: sitting for long periods, talking (in person and by telephone), hearing and repetitive motions.
- Travel 25-50%
Working Conditions:
- The duties of this position are normally performed in a general office setting. This is a fast paced work environment.
- There is frequent pressure to meet deadlines and handle multiple projects in a day.
Equipment Used to Perform Job:
Computer (PC with Microsoft Office programs), telephone, calculator, telephone, copier, fax, printer and agency management software and tools.
Contacts:
This position works with Midwest Heritage employees, bank customers, Hy-Vee employees, vendors and outside agents doing direct business with Midwest Heritage.
Confidentiality:
This position has the responsibility to protect the privacy and confidentiality of customers, employees and bank/insurance/financial information at all times.
