Address
Form of work
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
The Role
Join the Polaris Platform Team as a Polaris Support Engineer.
Help us to build and further expand the Atlas Copco Group Data & Analytics platform known internally as Polaris. Atlas Copco is on its way to a truly data driven organization and our team and platform are core components in this. The Polaris Platform runs on SAP BW4HANA technology, deployed on Azure.
The platform team takes care of Solution Architecture and Advisory, Platform DevOps, Support and provides Product DevOps capabilities to the organization.
We are looking for a passionate and committed Support Engineer who will help us build out a stable and knowledgeable support organization for our expanding platform. As a Support Engineer, you will be working across our entire technology stack and with engineers to help make our platform more reliable and easier to work with than ever before.
The Polaris support team is part of the Polaris Platform team and responsible for supporting the Polaris reporting solutions after hand-over to operations. You will be focusing on ticket handling and system monitoring, spanning from monitoring process chains, access management, bug investigation to answering any kind of question our user community might have.
As a Support Engineer, you report to the Polaris Support Team Lead and work in close collaboration with the Polaris Solution Architects, the Product DevOps and Platform DevOps teams.
What you can expect from us:
A friendly, family like atmosphere
Have the flexibility and freedom to keep a healthy work live balance
Plenty of opportunities to grow and develop your own career path
A culture known for respectful interaction, ethical behavior, and integrity
Potential to see your ideas realized and to make an impact
New things to learn every day
Access to global job opportunities, as part of the Atlas Copco Group
What we can expect from you
Roles & Responsibilities:
We expect you to be part of a team that supports our providers and consumers in the best possible way.
Ensure the delivery of support in line with agreed service levels and beyond.
Manage support KPIs to achieve a high level of customer satisfaction and strive for continuous improvement of the team's efficiency and effectiveness.
Maintain close contact to other platform teams in order to have a good contextual understanding of the Polaris Platform and evolution of the reporting solutions.
Quality-assure the hand-over process to support and operations; define and evaluate exit criteria in the Product DevOps team.
Prioritize problem management and bug fix change requests, aiming for a continuous reduction of support ticket volumes.
Establish communities focusing on end user self-services and data quality improvement programs in collaboration with the IT Services communications and training department and support data literacy in the organization.
Key Behaviors and Skills:
A person with a passion for analytics.
End user centric, business and service minded.
Goal oriented, self-organized and self-motivated.
Open to work outside of your time zone and under high pressure in case of need.
Ability to think practically and creatively as part of a team - must enjoy problem-solving. and be motivated by finding solutions to daily opportunities!
Be an excellent communicator and team player.
A methodical and structured achiever, who can plan, organize, prioritize, assess, adapt and deliver to promise.
A resilient person who can cope with change in an ever faster moving digital landscape.
An innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes digital transformation.
A person who complies with our DNA => Commitment - Interaction - Innovation.
Strong verbal and written English Language skills.
Technology Experience:
IS/IT, reporting and related processes background.
Experience with ITIL is an asset.
Good knowledge or willingness to learn about business intelligence, data warehouse concepts and data modeling is a must.
General knowledge of (SAP) ERP Platforms and the integration capabilities towards BW4HANA.
Knowledge in SAP BW4HANA, mixed modeling and HANA is an asset.
Experience with S4HANA Embedded Analytics (CDS Views), SQL is an asset.
Experience with Service Now is a plus.
Knowledge of front-end tools: Analysis for Office, PowerBI and other reporting solutions.
Educational requirements:
University degree in Economics, ICT or Business Administration, or similar academic background.
Fluent in English. More languages are a plus
What we offer:
- We offer amazing medical insurance benefits, maternity and paternity leave, Employee Assistance Programs, rewards for wellness checkups, and many more unbeatable benefits.
- Atlas Copco matches 50% of the first 6% you contribute. Atlas Copco also provides an Automatic company contribution.
- We have a generous vacation and paid holiday schedule.
- State of the art office where you will enjoy what you do and will be treated with respect.
- We offer education assistance.
- Our employees stay and grow within the company.
Start your journey today!
Atlas Copco North America LLC (ACNA) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ACNA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ACNA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sec (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ACNA will not tolerate discrimination or harassment based on any of these characteristics. ACNA encourages applicants of all ages.
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
