Grocery Zone Coach - Full Time

Performs primary team member duties and serves as the in-store trainer for all team members in three areas of expertise: Perishables, Non-Perishables, and Customer Service. Guides team members successfully through store training programs. Demonstrates and trains team members in three specific areas: on-boarding, zone specific training and cross-training, and zone huddles. Serves as a role model who displays a positive and professional image, provides legendary customer service, and supports the standards and goals of the 365 Learning & Development Team.

Responsibilities

• Performs all essential duties as described in the team member job description.
• Successfully facilitate and track new member onboarding in partnership with Team Leaders.
• Successfully facilitate and track zone playlist and zone cross-training completion.
• Successfully assist Floor Lead in facilitating and tracking zone huddle meetings.
• Attend and actively participate in monthly Zone Coach calls and additional meetings as needed.
• Provide timely feedback to store leadership on new members to assist with team member Soundcheck.
• Act as a role model for all zone standard operating procedures including (but not limited to) safety, customer service and merchandising.
• Train zone team members on product knowledge, differentiation, sales initiatives, productivity, and zone specifics as assigned by store leadership.
• Identify training gaps and needs within the zone and reports it to store leadership and 365 CRAVE Learning & Development. Constant communication and feedback with 365 CRAVE Learning & Development and their store leadership.
• Constant communication and feedback with 365 CRAVE Learning & Development and their store leadership.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• At least 1 year of retail experience or equivalent
• Ability to work well within a team
• Strong written and verbal communication skills, ability to clearly deliver key messages
• General computer operation of software applications (MS Office Suite)
• Data entry and attention to detail (usually within Cornerstone)
• Comfortable and skilled in speaking with small and large groups
• Must have a passion for natural foods and the mission of Whole Foods Market 365
• Must be self-motivated, driven, and solution-oriented
• Ability to work a flexible schedule to meet the needs of the zone and store team members
• Desire to learn all aspects of a Whole Foods Market 365.
• Desire to move into store leadership.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

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