Grocery Assistant Manager

Grocery Assistant Manager

Reports to: Grocery Manager
Position Level: 4
Starting Wage: $18.25/hr
Supervises: Grocery Stocker 1 & 2
Daytime, evening and weekend availability required.

POSITION SUMMARY:
The Grocery Assistant Manager works in conjunction with the Grocery Manager, Grocery Lead,
Front End Manager, Front End Assistant Manager, and Front End Lead to direct and manage
tasks for the Grocery and Front End departments. In addition to general Grocery and Front End
duties, the Grocery Assistant Manager position has the responsibility of learning and
performing enhanced duties in Grocery (Packaged Grocery, Bulk, Frozen, Bakery, Chill,
Wine/Beer) and Front End - all as instructed by the Grocery Manager and/or General Manager.
The Grocery Assistant Manager will have the ability to provide supervision (mentor & review) to
Front End Cashier, Grocery Stocker 1 & 2, & USS 3 positions, as outlined in our store structure
documents. This position requires the ability to problem solve and work independently. All OCC
staff are responsible to provide welcoming, friendly, helpful, and non-judgmental customer
service to all shoppers and co-workers in accordance with our organizational goals and
programs.

DUTIES AND RESPONSIBILITIES:

Customer Service
• Maintains familiarity with all areas of the store to best assist customers and staff.
• Always use S.E.T. (Smile, Engage and Thank You) in all customer interactions.
• Become familiar with the Co-op mission, Ends, and policies to answer customer questions. Refer unresolved questions or problems to appropriate staff.

Leadership Responsibilities
• Models supportive and participative leadership; promotes empowerment.
• Conducts performance evaluations as required.
• Adheres to the Code of Conduct.
• Assists with the growth of the Co-op by improving processes, creating, and maintaining SOP’s, and always learning.
• Organize and conduct regular department huddles, utilizing input for best practice standards.
• Recognizes co-workers when they perform exceptional work.
• Assist in the training of department staff on: regular duties, safety, customer service, store policies and procedures, and Owner relations.

DEPARTMENT OPERATIONS:

Store/Purchasing
• Cross trained and understands all aspects of Front End Cashier, Grocery Stocker 1 & 2 roles as well as a basic understanding of Fresh Stocker 2 and Wellness Lead roles.
• Understand the basics of ordering for UNFI, KeHE, and other vendors in order to assist in the absence of the Grocery Manager or Grocery Lead.
• Follow established procedures for department special orders and billing.
• Understand record keeping in the POS system.
• Follow established procedures for receiving, credits, invoice coding, and new item entry.
• Update pricing as instructed by Manager.
• Correct price discrepancies according to established policies.
• Always stock product - timely, accurately, rotated, and attractive.
• Follow established procedures for formulating and publishing department schedules.
• Fully understand how to process customer purchases promptly and courteously.
• Can problem solve register issues utilizing Gravity and CoPOS customer service.
• Ensure signage is correct, attractive, and informative.
• Ensure that department areas (aisles, shelves, bins, and storage areas) are kept in clean and orderly condition.
• Maintain shrink logs.
• Assist with bi-weekly endcap switch resets.
• Perform opening and/or closing duties.
• Ensure routine date walks and a well-maintained list of soon to expire product.
• Use equipment safely. Monitor cooler and freezer temperatures. Advise appropriate parties of equipment problems.
• Provide supervisory oversight and assistance to staff.
• Utilize Paychex to document staff training, coaching, policy violations, and disciplinary measures.
• Assist in quarterly inventory counts.
• Maintain basic functions of the department in the absence of the manager.
• Perform other duties as assigned by the Grocery Manager and/or General Manager.
Asset Control
• Fully understand all Oneota programs, including Double Up Food Bucks, Round Up at
the Register, Owner Appreciation sales, Co+op Deals, Co+op Basics, and Oneota Sales.
• Makes change for registers from cash box.
• Responsible for balancing the cash box.
• Understands Grocery and Front End opening and closing store procedures.
• Completes bank runs.
• Responsible for securing all doors at close.
GENERAL PRACTICES:
• Excellent oral and written communication skills, including verbal and written instructions.
• Ability to maintain the vision of the “big picture” for the organization while simultaneously attending to details.
• Must be able to work with minimal supervision but possess excellent team skills.
• Demonstrated ability to carry out projects involving multiple priorities and tasks.
• Willingness and ability to grow to meet the changing requirements of the job.
• Stay current on global trends and changes that affect the natural foods industry.
• Understand the cooperative principles and business model.
• Respond to challenging situations in a positive and professional manner.
• Demonstrate regular, predictable work attendance and communicate to the supervisor and/or GM any work schedule changes.
• Demonstrate a willingness and ability to cooperate and communicate with co-workers and/or outside contacts in a timely and appropriate manner.