Golf Shop Merchandise Sales Associate

At the Princeville Makai Golf Club, our Golf Shop Attendants are the welcoming faces that greet customers and provide them with a superior buying and golf experience. We're searching for a qualified associate to add to our team, and to provide the excellent customer service and support we're known for. The ideal candidate should be an excellent communicator who has a knack for building relationships. With a keen eye on customer satisfaction, the associate answers questions, handles complaints, and maintains a clean, well-organized sales floor. You are the driving force behind new and ongoing sales opportunities - directly impacting our growth and success.
Objectives of this Role

• Provide superior customer service, placing heavy importance on the Princeville Makai brand experience and customer engagement/satisfaction
• Serve as the brand ambassador, developing and nurturing strong relationships with customers
• Learn customers' needs and wants and personalize purchase opportunities to address them
• Meet sales projections, generate ongoing sales opportunities, and achieve company and individual Princeville Makai merchandise goals
• Work as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment

Daily and Monthly Responsibilities

• Assist in maintaining a clean and organized product floor, and ensure a welcoming, customer-friendly environment
• Maintain updated knowledge on current products, pricing, and promotions
• Greet customers and provide them with purchasing options based on their needs and wants, demonstrating knowledge regarding the merchandise and company
• Follow through on an exceptional customer experience by presenting customers with product and service promotions and sale opportunities as identified through conversation
• Develop and implement cross-selling strategies for appropriate products and services offered
• Maintain stock levels of sales floor and back stock.
• Assist in maintaining a fresh and eye appealing merchandise visual presentation
• Assist customers with returns, exchanges and mail orders.

Skills and Qualifications

• High school diploma
• Superior communication skills with customers and team
• Proven capabilities in a customer service or sales role
• Conscientious, professional appearance
• Basic math and accounting skills
• Positive attitude and self-motivated to win every customer
• Ability to stand for long periods of 5 hours or more
• Ability to lift at minimum 15 lbs.
• Ability to work flexible shifts including weekends and holidays, and monthly physical inventory after Golf Shop hours.

Preferred Qualifications

• Associate's or Bachelor's degree in marketing or sales
• Working knowledge of inventory procedures
• Proven capability with point-of-sale (POS) transactions
• Experience with marketing and customer dynamic
• Strong record of meeting and exceeding sales goals
  Status
• Part-time, 12-18 hours/week