Golf Shop Attendant - The Loop At Chaska

Job Summary

Responsibilities

• Provides and monitors course check-in activities, including greeting guests, provides course information and assistance and taking payment for balls, greens and cart fees; and schedules future tee times.
• Provides quality customer service while checking in customers either in person or by telephone. Answers customer questions and schedules tee times.
• Merchandises, monitors and organizes, stocks, and provides product information for guests and order input to Golf Professionals.
• Directs and assists course starters, rangers, and outside service staff, ensuring smooth course play.
• Assists Golf Professionals with recommendations regarding course policies and procedures, inclement weather determination, and related activities to ensure course safety and customer satisfaction.
• Performs all other related duties as requested or assigned.

Qualifications

Education and Experience

• High School Diploma or G.E.D.
• Six months of Golf Shop or concession experience, or equivalent experience using golf software and/or retail operation skills

• Excellent in-person, telephone and e-mail customer service skills
• Knowledge of the rules of play of golf
• Computer software skills, specifically golfing software programs
• Ability to problem solve, and communicate solutions clearly to customers and staff

Equipment, Mental & Physical Demands

MENTAL & PHYSICAL DEMANDS/WORKING CONDITIONS
Mental Effort

• Significant contact with the golfing public; informing and teaching course rules, and monitoring pace of play

• Varying periods of walking/standing in Golf Shop
• Walking/riding course and outlying areas
• Pulling, lifting merchandise containers, stocking displays and shelves

• Office/Golf Shop environment
• Course and outlying areas, occasionally in inclement weather