GMC Homeowner Support - Temp

May include:

• Provide excellent customer service via phones and email (homeowners, distributors, dealers)
• Respond promptly to correspondence via phone, fax, mail, and email
• Perform data entry, review, process, file and maintain documents
• Located HVAC dealers/contractors and dispatching work orders
• Consult with internal technical experts, when necessary, and assure executive authorization is provided for material expenditures
• Identify and suggest process improvement opportunities
• Make Insurance, Attorney General, BBB, and Legal cases a priority by communicating with appropriate departments and management
• Escalate matters of concern/urgency to immediate team lead or manager
• Perform other duties as assigned