GM Operations

JOB SUMMARY:

• Provides day-to-day leadership of site operations.
• Supervises employees and maintains safety, quality, efficiency, throughput, and on time performance to schedule.
• Staffs and develops operations to exceed customer expectations in a safe manner, while exceeding financial targets.
• Develops and supports initiatives to improve the customers’ business.
• Continually improves all aspects of the assigned area.

JOB DUTIES AND ESSENTIAL FUNCTIONS:

• Develops, follows, and enforces safety awareness behavior and applies safety, ergonomic, and environmental policies. Understands the standards, guidelines, and regulations applicable to the site. Properly communicates all incidents in accordance with the policy. Ensures safety goals are achieved and safety performance continually improves with proper analysis and treatment of incidents including “near misses.”
• Develops team through constant On The Job training and coaching. Instills a team culture that aligns with our purpose and values aligned with CSMI leadership expectations.
• Achieves operational excellence in the areas of 5S, respect for product, inventory management, asset utilization, labor efficiency, scrap, transportation efficiency, and machine/equipment uptime and repair cost. Able to recognize and systemically eliminate waste. Able to define and apply processes and standards. Coaches all levels of the organization on waste recognition, continuous improvement, and process/standards.
• Ensures and improves flexibility of team to allow for increased facility efficiency and planning optimization.
• Performs daily “huddles” with direct reports and ensures everyone in his/her assigned area takes part in a daily huddle.
• Drives and leads continuous improvement activities to improve location performance in safety, quality, on time performance, and site key performance indicators (KPIs).
• Promotes development of current and future leaders in preparation for higher levels of leadership aligned with CSMI leadership expectations.
• Ensures compliance to Central States and customer-specific quality specifications. Ensures that all quality control checks are effectively completed. Ensures quality issues are investigated, root causes determined, and corrective actions implemented.
• Understands and applies the “Right. On Time. Every Time.” mindset with external and internal customer relationships. Able to solve problems and prevent reoccurrence through detection, communication, analysis, verification, and exchange of lessons learned/best practices. Coaches others on mindset, tools, and methodologies.
• Conducts interviews for positions within the site.
• Oversees and ensures employee payroll is correct and completed on time.
• Monitors team’s performance and implements team and individual goals to improve overall team performance.
• Understands and communicates location financials and team’s impact on the financials.

SUPERVISORY RESPONSIBILITIES:

Leadership:

• Coaches all team members to improve and understand basic improvement mindset, job duties, and safety.
• Identifies and mentors high potential team members to prepare them for the next steps, including one-on-one time to have them learn from experience of doing, exposure to situation, and education for skills. Delegates as needed to team leaders to help develop them and balance supervisor workload.
• Resolves conflicts between people, shifts, departments, and sites.
• Promotes team building to have operations working to one goal and objective. Builds trust within the team and reacts to any distractions quickly.
• Motivates the team to always hit and exceed goals, pointing out and correcting concerns or issues.
• Listens to EO’s and reacts quickly by addressing any items they have raised.
• Appraises performance of direct reports. Gives immediate feedback on performance concerns and frequent feedback on progress. Performs Performance Evaluations each year with all EO’s covering previous year’s performance, areas needing improvement, progress during the past year, and any personal development items that should be worked on together.
• Ensures the appraisal process for Operations is effective and adheres to the company performance appraisal standards.
• Sets area goals and objectives aligned with Site and Corporate goals/objectives. Communicates what the EO’s can do to improve the results. Creates a Line of Sight to the goals/objectives with action plans to achieve. Drives proactive urgency in team toward goals/objects that the team has agreed upon through clear communication and close monitoring.

Operations:

• Plans annual capacity (people and equipment) and budgets. Determines needed shifts, staffing, and performance improvements required to exceed customer expectations. Develops and executes the plan, including capital spending needed to support the necessary performance improvements.
• Plans capacity annually, monthly, weekly, and daily. Makes any production adjustment as soon as possible to minimize impact to the organization and eliminate impact to the customer.
• Conducts problem solving activities for quality and production issues for the site. Understands a structured process to solve problems with root cause and validated corrective actions.
• Monitors the site’s performance against KPI’s. Works with the team to ensure deviations (good and bad) are understood and actions are in place to address these deviations.
• Understands cost control and what financially impacts the site. This includes knowing cost impact of OT, scrap, lost production time, etc.
• Safety/OSHA/Regulation controls known and shared with team. Constantly reinforces and stops all other activity to prioritize safety concerns.
• Ensures that Quality Control, RMA corrective actions, and internal/external customer feedback are performed based on CSMI standards.
• Ensures that shift hand-offs on both sides are effective and ensures that all needed information is known between supervisors, team leads, and EO’s to allow for smooth shift starts.
• Conducts production planning each day in line with CSMI standards and ensures that all customer requirements are met. Creates, shares, and monitors production plan. Watches possible deviations to this plan and makes adjustments to ensure customer needs are met.
• Plans and balances overtime based on workload and schedules.

Communication:

• Asks clarifying questions to understand reality and determine root causes of issues.
• Clarifies expectations, performance, and company initiatives.
• Visually and verbally informs assigned area of performance for company, site, area, and individual.
• Rewards and recognizes good and poor performance.
• Posts and maintains updated work instructions at ALL workstations. Ensures that all training to the latest standard is complete and effective.
• Drives Visual Factory improvements throughout the assigned area.
• Communicates the overall direction of the Operations team to the site, including customer service initiatives, company and site improvement activities, and policy changes.

REQUIRED SKILLS:

• Communication
• Judgment and Decision Making
• Teaching and Coaching
• Project Management
• Expense Control
• Leadership
• Management
• Other demonstrated skills: Inventory management, negotiation, problem solving
• Understanding and usage of basic production tools and mindset that accompanies them; these include 5S, continuous improvement, waste elimination, visual factory, single piece flow, etc.

MINIMUM QUALIFICATIONS:

• Education: Bachelor’s degree or equivalent combination of education and experience.
• Experience: Minimum of 3 years of experience in a leadership role; minimum of 2 years’ experience supervising a team
• Exposure: Experience in setting a strategic direction and executing the plan; training and demonstrated activities in basic LEAN and operational theory with ability to lean and teach others
• Consistently exhibits and displays the company’s values of “Own It. Can Do. Act in Love.”
• Own It – Commitment to customer, the company, and each other
• Can Do – Pursuing continuous improvement
• Act in Love – Treating others with humility, respectfulness, kindness, honesty, patience, and self-control
• This is a safety sensitive position.