GM of Operations (Multi Unit)

The GM of Operations is a top performer amongst their peers and subordinates, and shows a true passion for leadership, legendary service and executing the company values set forth at Cousins Maine Lobster. They are an individual who truly involves and empowers the team to care for our guests. They embody a true commitment to the creation and development of loyal fans of the brand through dedication to product quality, consistency and care. The General Manager models “Downeast Hospitality” and is genuine in their dealings with employees, vendors and guests.

JOB TITLE:GM of Operations

ESSENTIAL FUNCTIONS OF THE JOB:

• Professional communication skills
• Embodies the values of Cousins Maine Lobster and instills them in the team
• Drives the overall performance of the truck
• Develops and meets financial targets and goals
• Ensures proper staffing and training of employees and management team
• Oversees and ensures that all shift supervisors are performing and providecoaching as necessary
• Ensures all Standard Operating Procedures (SOP’s) are upheld
• Ability to work calmly and effectively under pressure
• Maintain a professional appearance
• Outstanding and amazing personality
• Ability to work in a team environment

SPECIFIC RESPONSIBILITIES:

GENERAL

• Proficient in all areas of Operations: all hourly positions and functions
• Proficient in all FOH/BOH administrative and computer functions
• Ability to manage and coach a staff of 50 hourly employees
• Ability to work at least 50 hours a week or more as needed (commitment to work)
• Performs additional responsibilities, although not detailed, as requested by ownership

TEAM DEVELOPMENT & EDUCATION

• Utilizes all current training manuals and certifications as part of developingthe entire team
• Identify hiring needs and ensures all staffing levels are maintained properly
• Ensure safety practices are in place and followed. Maintain proper file(s) forrequired paperwork for worker’s compensation issues
• Ensure all company polices are enforced
• Ensure unit operates with zero tolerance for harassment

FINANCIAL

• Projects weekly sales and labor targets, reviews daily results, creates andcommunicates action plans for team
• Completes daily/weekly/monthly food and beverage inventory, reviewsweekly cost of good results, investigates discrepancies and provides coachingto resolve
• Benchmark for COGS & Payroll provided to assist with obtaining P&Lobjectives
• Assist with creation of store budget, review budget weekly to ensure unit ismeeting specified targets
• Control labor during shift, assess sales volume and make cuts when/wherenecessary, review daily labor figures (dollars/hours) for errors and correct, eliminate/minimize any overtime

OPERATIONS

• Ensures Cousins Maine Lobster standards for service, food and atmosphereare upheld at all times
• Ensures food handling, safety, and presentation standards are upheld at alltimes
• Ensures that line checks on all shifts are completed twice daily by the kitchenlead on duty
• Maintain no less than an “A” rating with health department

FACILITIES

• Enforce FOH/BOH cleaning lists and schedules, conduct a daily facilities walkthrough, and communicate action plans to ownership
• Maintain the facility by ensuring all repair work needed is completed
• Ensure all warranty work is performed by approved vendors and billedproperly

ADMINISTRATION

• Ensure weekly and period paperwork is accurate and completed on time
• Ensure proper cash handling procedures are followed
• Maintain archived paperwork/employee files as required
• Maintain constant communication with all management through daily use of the Manager’s Log and Weekly Manager Meetings

PERSONNEL / HUMAN RESOURCES DEVELOPMENT

• Maintain “open door” policy with employees
• Complete employee performance reviews on time and create action plan forpersonal development, develop managers and employees in areas needed fortheir advancement to the next level
• Ensure all employees maintain a professional atmosphere during their shift(100% compliance in uniform and grooming standards)
• Identify hiring needs and maintain proper staffing levels, utilize properinterviewing procedures to choose best candidates for the positions
• Terminate employees
• Follow-up on all complaints of harassment
• Follow proper procedures for all employee and guest accidents/incidents
• Maintain proper file of required paperwork for worker’s compensationissues, maintain all federally required posters for employee reviews

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• supervisory: 3 years (Preferred)

Ability to Relocate:

• New Jersey: Relocate before starting work (Required)

Work Location: On the road