GM Envolve Account Executive- Service (NCR)

Description

Remote: This position does not require employee to be on-site full-time to perform most effectively. This position requires an employee to cover territory visits to customers in a reoccurring frequency.
 
The selected candidate will assume territorial responsibility in WI, IA, MN, ND, and SD and be located within any of the listed States: 

• Wisconsin
• Minnesota
• Iowa

 
 
The GM Envolve Service team is comprised of highly skilled individuals with expertise in customer relations, product problem resolution, and sales support.  This group consists of both field and central office employees, and is responsible for meeting the service needs of high volume fleet customers.  The GM Envolve Account Executive Service is the key GM service support contact to high volume fleet customers.  The overall objective is to minimize vehicle downtime to maximize the value of GM vehicles in the customer’s fleet.
The Account Executive - Service is expected to meet or exceed customers’ expectations by ensuring that their customer’s service needs are being met. The primary function of this job is to support the GM Envolve sales teams in removing roadblocks that may prevent future sales to GM Envolve customers.
 
Responsibilities include:

• Establish positive, productive business relationships with accounts
• Provide prompt service support for accounts to minimize vehicle downtime
• Establish productive working relationships with internal and external resources
• Conduct frequent joint fleet sales contacts with respective Account Executive Sales and Commercial District Sales Managers
• Support local field sales activities
• Provide interface support between retail dealerships and fleet customers
• Establish GM Warranty In-Shop agreements with key accounts and administer warranty expense
• Provide Dealership service readiness feedback and support Techline products at GM Dealerships and other authorized facilities including certain GM Fleet accounts
• Maintain a close working relationship with GM District Managers of Aftersales to review vehicles in repurchase jeopardy and seek creative method to avoid buy-back
• Provide third level, on-site support to resolve automotive technical and Techline issues as raised
• Holds themselves and others accountable for demonstrating GMs values and cultural behaviors
   

Additional Description

Skills and Experiences:

• Bachelor’s degree or equivalent job experience required 
• 5+ years B2B sales and/or account management experience 
• Ability to build strong relationships and influence business partners 
• Strong organization and planning skills 
• Ability to balance conflicting priorities while maintaining effectiveness 
• Outstanding oral and written communication skills that involves understanding the audience; getting the message across; presenting information effectively; and communicating openly 
• Ability to thrive in a fast-paced, innovative, rapidly evolving industry and organization, comfortable with ambiguity 
• Skilled in the use of Microsoft Word, Excel, PowerPoint
• Travel required. Must be able to travel up to 50%-75% within assigned region

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. 

Diversity Information

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.  We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

Equal Employment Opportunity Statement (U.S.)

General Motors is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Accommodations (U.S. and Canada)

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.