Global Portal Experience Analyst

As a Global Portal Experience Analyst, you will be an integral part of the Global Portal Experience (GPE) Team reporting to the Team Lead. Your primary responsibility is to support the development and maintenance of baseline demo portals, provide technical assistance for shared demo instances, support project management, and troubleshoot ServiceNow tickets related to demo tools. You will contribute to elevating the quality of solutions presented to prospects and customers and play a important role in the enhancement of the Solution Consultants' (SCs) and the sales global experience.

In this role you will:

• Portal Development and Maintenance: Collaborate with your team to ensure baseline demo portals are kept up to date and accurately reflect the latest solutions offered by Cornerstone.
• Technical Support: Provide expert support to ensure that the demo tools operate seamlessly for SCs and sales professionals.
• Project Management: Work with cross-functional teams to define, plan, and execute projects that directly benefit the SC and sales community, improving demo assets, user experience, and solution demonstration. Gather requirements for future projects and ensure their successful execution.
• Troubleshooting: Promptly and efficiently troubleshoot and resolve ServiceNow tickets related to demo tools.
• Quality and Performance: Monitor and maintain the quality and performance of demo portals and instances, implementing necessary improvements.
• Documentation and Training: Develop and maintain documentation, training materials, and best practices for SCs and sales employees using demo portals and instances.
• Innovation: Devise creative solutions for effective product demonstrations and implement them according to a defined release schedule.
• Cross-functional Collaboration: Collaborate with teams across the globe, including Solution Consulting, Global Customer Success (GCS), Product Management, and Engineering.
• Industry Trends: Stay up-to-date with industry trends and emerging technologies to continually enhance our demo capabilities.

You've got what it takes if you...

• Bachelor's degree in a relevant field or equivalent work experience
• Familiarity with ServiceNow or similar ticketing systems.
• Project management skills.
• Excellent troubleshooting and problem-solving abilities.
• Creative problem-solving skills and a proactive approach.
• Self-motivated and capable of working independently.
• Strong team player with excellent virtual collaboration skills.
• Adaptability and quick learning in a dynamic environment.
• Excellent written and verbal communication skills.

Extra dose of awesome if you have...

• HTML, CSS, JavaScript, and AWS
• Experience with Cornerstone OnDemand (CSX, SBX or STX) customer implementations

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Total Rewards:

At Cornerstone, our transparent total rewards program is based on three core tenets: equitable pay, market dynamic research, and skill-based appraisal.
The base salary range for this position is: $84600 - $135400 USD
In addition to competitive base pay, the compensation package for this role may include other incentives like bonus or commission, along with a generous benefits package. Additional base pay may be available if you reside in a high-cost metro area (New York City or San Francisco Bay Area).
This range reflects the minimum and maximum salary for this position. Where an individual's pay falls within the range is determined by factors including, but not limited to, job-related skills, experience, and relevant education or training.

Our Culture:

Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you! 

What We Do:

Cornerstone is apremier people development company. We believe people can achieve anything whenthey have the right development and growth opportunities. We offerorganizations the technology, content, expertise and specialized focus to helpthem realize the potential of their people. Featuring comprehensive recruiting,personalized learning, modern training content, development-driven performancemanagement and holistic employee data management and insights, Cornerstone'speople development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages.

Cornerstone takes special care to ensure the security and privacy of the data of its users.

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Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com.