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Form of workCompany Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Technicians in the Professional NOC (ProNOC) teams are responsible for providing excellent customer service to Zayo's key customers. The Professional NOC teams (Strategic, PDN, Spread, and Media) deliver specialized services tailored to meet each customer's individual needs. Technicians will prioritize working hand in hand with customers to fully resolve issues and work collaboratively with partners throughout Zayo to ensure customers' expectations are met and that our customers' services are reliable.
Responsibilities
Required Knowledge and Skills
Preferred Qualifications
Base pay range: $22.50 - $30.00, commensurate with experience
Benefits, Rewards & Wellness
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Technicians in the Professional NOC (ProNOC) teams are responsible for providing excellent customer service to Zayo's key customers. The Professional NOC teams (Strategic, PDN, Spread, and Media) deliver specialized services tailored to meet each customer's individual needs. Technicians will prioritize working hand in hand with customers to fully resolve issues and work collaboratively with partners throughout Zayo to ensure customers' expectations are met and that our customers' services are reliable.
Responsibilities
- Provide Tier 2 Video and NCC support to the Global Network Operations Center (GNOC).
- Is able to perform all required work duties in a 24 x 7 work environment.
- Is able to create, maintain, manage and repair live video broadcasts.
- Supports the VNCC LAN, WAN and customer networks.
- Recognizes and suspends any network activity that places the network at risk.
- Performs troubleshooting and diagnostics techniques to identify problem areas for resolution.
- Runs video tests, checks processes, and assists with repair coordination activities.
- Tracks trouble resolutions, provides ticket updates and clear information to customers.
- Coordinates with technicians, dispatches field technicians to provide maintenance and repair solutions.
- Can multi-task effectively, prioritizing work needs and follow up for completion.
- Uses consistent soft skills while interacting with customers; attends customer meetings, and maintains knowledge of customer needs.
- Provides front-line support on customers problem calls.
Required Knowledge and Skills
- Minimum 4 years of technical knowledge of Video systems, operations and troubleshooting.
- Experience with Nimbra, Nimbra Node Platforms, Net Insight, Connector and ScheduALL software
- Knowledge of DWDM, ROADM, Wave systems, protected optical systems and operational repair.
- In depth experience with ticketing systems and databases.
- Computer, network application and proprietary electronic management skills.
- Candidate must have four years of applicable experience, an applicable degree and or certifications.
- Work locations; Remote, Tulsa, OK or Denver, CO
Preferred Qualifications
- Cisco CCNA, CCNP, CCIE, Juniper JNCIA, JNCIS or JNCIE
Base pay range: $22.50 - $30.00, commensurate with experience
Benefits, Rewards & Wellness
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Fitness membership discounts
- Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
