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Form of work
SalaryOverview:
GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-long history. We are data junkies and trust in data and insights to advance our business objectives.
We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as the auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world.
This is a hybrid opportunity: 3 days remote, 2 days onsite (AOC1 office in Arlington, Texas) Responsibilities:
The Global Application Delivery Engineer III, under the general direction from the Global Application Delivery Manager, will focus primarily on day to day support activities of all F5 BIG-IP and Citrix Netscaler environments, management of all devices, developing solutions and the mastery of multiple modules on the BIG-IP platforms. Furthermore, the engineer will be responsible for all load balancer support for cloud service providers (AWS, Azure, IBM, Google, etc.).
JOB DUTIES
Why GMF Technology?
GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-long history. We are data junkies and trust in data and insights to advance our business objectives.
We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as the auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world.
We are building global platforms, LATAM, Europe, China – and we are looking to grow our high-performing team.
GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers and business.
This is a hybrid opportunity: 3 days remote, 2 days onsite (AOC1 office in Arlington, Texas)
About the role:
The Global Application Delivery Engineer III, under the general direction from the Global Application Delivery Manager, will focus primarily on day to day support activities of all F5 BIG-IP and Citrix Netscaler environments, management of all devices, developing solutions and the mastery of multiple modules on the BIG-IP platforms. Furthermore, the engineer will be responsible for all load balancer support for cloud service providers (AWS, Azure, IBM, Google, etc.).
JOB DUTIES
- Serve as Subject Matter of Expert (SME) of F5 LTM/GTM, and some knowledge of Citrix Netscaler and GSLB
- Perform daily operational tasks included in-depth troubleshooting of issues
- Maintain and administer load balancing standards, documentation, processes and procedures
- Work closely with other team members to integrate load balancing devices into the overall network design
- Interface with IT Architecture, Global Network Operations, and Cybersecurity teams to activate load balancer related services both locally and abroad
- Assist with problem resolution as required
- Responsible for updating technical documentation associated with each implementation
- Willingness to be a part of a growing and diverse team, in an area of new and rapidly expanding technological innovation
- Willingness to expand and branch out knowledge in additional F5 modules such as Access Policy Manager (APM), Application Security Manager (ASM)
- Willingness to expand knowledge to support Citrix Netscaler, AppViewX ADC+ platform, API/Python, and related load balancers
- Willingness to perform certain job duties after hours and on weekends as needed; participate in 24x7 on call rotation
What makes you a dream candidate?
Knowledge
- Local and wide area networking concepts, principles and protocols
- Advanced understanding of IT Service Management (ITSM) best practices and processes
- Advanced understanding of the OSI level, routing and switching protocols as they relate to load balancing (STP, BGP, OSPF, TCP, SSL, SNAT, TLS, SSH, NTP)
- Strong understanding of application layer protocols including HTTP, HTTPS, SSH, SSL, TLS, and DNS
- Experience with TCPdump, Wireshark, HTTPwatch or other traffic analyzing tools
- Knowledge and stay abreast on the latest security and privacy legislation, regulations, advisories, alerts and vulnerabilities
- Knowledge of IT security processes and controls as well as IT infrastructure and networking technical knowledge
- Functional understanding of an additional F5 modules such as APM, ASM, or AFM with a willingness to accelerate learning in these areas
- Advanced knowledge and experience to complete configurations on the F5, including OS upgrades, vlan and/or port trunking, configuration restores, device migrations and general troubleshooting on the devices
- Demonstrate knowledge and experience of design, configure, maintain the F5 BIG-IP Viprion or iSeries model and secure the multi-tenant with vCMP
- Demonstrate knowledge and experience of F5 iRules, TMSH, iApp, Netscaler Application Templates, etc
- Understand of F5’s iControl, REST API, and AppViewX application provisioning platforms
- Experience on F5 versions v11x or higher preferred
- Experience with Application Layer Security
- Experience with DevOps in application service automation, REST API and general API consumption is plus
- Experience with continuous integration and delivery practices and automation tools such as ansible, puppet, Chef, AppViewX is a plus
- Experience with programming or scripting languages such as Unix Shell, TMSH, Powershell, Python is a plus
- Experience with other load balancer from cloud service providers such as Azure, AWS, Google is a plus
Skills
- Ability to apply structured analysis methods to various types of data to establish trends, determine variability and business impact
- Ability to effectively negotiate with vendors on upgrades and acquisitions
- Ability to approach problems with an open-mind and create new and innovative ideas and methods
- Strong analytical skills
Experience and Education
- Experience with LTM (Local Traffic Manager)
- Automation scripting experience (Python, Bash, Powershell, Unix Shell, etc.)
- Azure experience
- 5-7 years of experience working with Big-IP F5's preferred
- High School Diploma or equivalent required
- Bachelor’s Degree in related field or equivalent work experience preferred
Licenses
- F5 Certification preferred
What we offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay, and nine company holidays.
Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive salary and bonus eligibility.
Work Life Balance: Flexible hybrid work environment – up to 2 days per week in office in Arlington, TX
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