Global Ecommerce Principal Ux Program Manager

at HP Inc. in Boise, Idaho, United States

Job Summary

The Principal E-Commerce Program Manager supports the development and delivery of online shopping experiences on hp.com. As part of the User Experience (UX) design group, the senior individual contributor in this role coordinates workflow and architecture of processes and tools for the Agile product teams. The Principal E-Commerce Program Manager should have strong business operations, leadership, and communication skills; familiarity with Agile product teams; and a background in ecommerce design, product management or project management.

Responsibilities

+ Leading process and workflow governance for the UX and UI design teams

+ Enabling product teams to develop and drive web experiences that result in significant and measurable improvements in shopper experience, purchase conversions, and revenue

+ Providing product teams and leaders with dashboards and notifications critical to tactical progress and strategic prioritization

+ Leading project planning compliance with new web standards, processes and tools, and regulatory laws

+ Developing productive internal/external working relationships and providing guidance to ecommerce designers, product managers, developers, and other team members

+ Reporting on the status, performance, and outcomes of ecommerce programs and projects

+ Continuously evaluating and improving the efficiency and effectiveness of ecommerce processes and products

Education & Experience

+ Four-year or Graduate Degree in Marketing, Information Technology, Business Administration, Computer Science, or any other related discipline or commensurate work experience or demonstrated competence.

+ Typically has 10+ years of work experience, preferably inweb design, software product management, project management,or a related field.

Knowledge & Skills

+ Expert in architecture administration of Jira workflows, dashboards and process management

+ Experience working in Agile software development product model methodology

+ Comprehensive understanding of eCommerce analytics and business strategies

+ Experience developing workflow automation

+ Skilled in Project Management

+ Skilled in User Experience (UX) and/or User Interface (UI) design

+ Proficient to advanced skills in at least three of Microsoft Teams, Adobe Analytics, Figma, React, Miro, OKR planning, Design Thinking

Cross-Org Skills

+ Excellent English verbal and written communication skills is required, with the ability to present complex information clearly and persuasively

+ Spanish or additional languages a plus

+ Proficiency working in cross-functional and multinational teams

+ Strong leadership, teamwork, and problem-solving skills, with the ability to motivate and inspire others

+ Detail-oriented, organized, and adaptable, with the ability to handle multiple tasks and deadlines

+ Passionate about ecommerce innovation and customer experience

Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).