Gift Shop Manager

Our Mission: At Adams Fairacre Farms, we see everyday as an opportunity to share our unique shopping experience from the backyard to the kitchen table. At the heart of Adams is a friendly, knowledgeable staff, dedicated to helping you get what you need and find what you love. Family-founded and deeply rooted in the community since 1919

Background:

Adams’ reputation is based on quality products priced competitively It is also known for its friendly shopping environment and excellent customer service.

General Purpose:

The manager’s main purpose is to promote the above. The Gift Shop Manager is to create a pleasant shop atmosphere and provide exceptional customer service while overseeing the department’s organization, staffing, sales and profitability through merchandising, inventory/expense control, and management skills.

FLSA Status: Exempt

Principal Responsibilities:

• Ensure that each customer receives outstanding customer service by providing a customer friendly environment, including greeting and acknowledging customers, maintaining outstanding standards, solid product knowledge and assisting customers with their questions
• Achieve profit margin and payroll goals set by store management
• Generate a product base that attracts customers concerned with quality
• Control inventory shrinkage, waste, production level, expenses and payroll hours
• Ensure appropriate merchandise stock levels, presentations & signage
• Train and develop department staff; develop assistant to completely back you up
• Set the tone and example for employee morale; continuously seek to improve it
• Delegate work to improve and maintain smooth and efficient department operation
• Communicate with staff and store management on a regular basis; give praise to employees
• Be familiar with and adhere to all laws, i.e., labor, unit pricing, safety, sanitation, etc.
• Be aware of safety procedures and maintain an employee and customer safe department; abide by the Adams

Specific Tasks & Duties:

• Manager must be friendly & personable to set tone and example to employees
• Be available for customer questions & complaints
• Be friendly to customers & get to know regular customers by name
• Seek cooperation of other managers on store policies
• Meet with sales reps to order merchandise
• Occasional trips to trade shows & show rooms
• Checking in merchandise, pricing it and making sure it’s entered into the computer via the scanning department
• Order & display merchandise
• Write transfers on products shipped to other stores
• Check all packing lists against invoices and okay for payment
• Attend meetings called by upper management
• Setting up sales & putting signs up
• Sending invoices to main office in a timely fashion
• Sharing work that has to be done with co-workers
• Gift bagging
• Cleaning up in the evening & making sure if not done at night it’s finished in the morning
• Listening to customer input & products they’re interested in
• Bringing any concerns or worries to management
• Friendly and polite while assisting customers on the phone
• Ticketing & writing up stock
• Displaying merchandise
• Responsible for hiring & firing of employees
• Employee evaluations
• Make rate changes
• Develop employees’ interest in the business
• Keep payroll down & work on improving sales

Personnel Related Duties:

• Schedule, supervise and train personnel in your department; develop an assistant
• Post work schedule for department employees at least 2 days prior to new week; monitor attendance and breaks
• Create schedule to ensure that you or your assistant are in the department during busy periods
• Hire and fire all personnel under your control with store manager’s approval
• Meet with your employees when necessary about department and company policies, rules and problems. Keep them abreast of department changes in products or displays
• Delegate areas of responsibility to your personnel when possible. Try to convey a feeling of satisfaction in a job well done
• Educate your staff regarding products and how to handle and display properly
• Solicit suggestions from your staff regarding improvements and changes in the department
• Be certain all new personnel have some form of training or break-in period. Assign new hires to work with your most experienced staff members.
• Insist your personnel have proper attire and are well groomed
• Consistently give your staff positive and helpful feedback about their performance
• Conduct employee evaluations annually or more often if necessary
• Make pay changes on a timely basis, usually once a year, and get store manager approval
• Impress on your employees the importance of keeping their salary information confidential
• Always reprimand in private, not on the floor & not in front of other employees or customers
• When correcting an employee, terminating an employee or discussing something sensitive, always have another manager, assistant manager or Human Resources with you as a witness. If you are speaking with the opposite sex, always have a manager of the employee’s same sex as your witness.
• Always praise all of Adams’ stores to create high company morale
• Physical Requirements
• Ability to freely access all areas of the store including selling floor, stock area and register area
• Ability to communicate effectively communicate with customers
• Ability to move or handle merchandise throughout the department generally weighing up to 25 pounds
• Ability to assist with the unloading of merchandise brought to the department
• Ability to move fixtures or merchandise for displays
• Ability to climb up & down step ladder/stool to set up or remove merchandise from walls
• Ability to work varied hours/ days to oversee department operations
• Ability to stand for long periods of time

Mental/Reasoning Requirements:

• Must be patient & understanding, yet assertive when necessary
• Must be able to listen objectively to employee concerns. Know when to deal with these concerns alone or when to seek help of the HR department.
• Communicate effectively with customers, co-workers, and managers

Disclaimer:

The above statements are intended to describe the general responsibilities of this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required for this position. It is understood that these responsibilities are subject to the needs of the business and therefore subject to change. I understand that other responsibilities may be required. I understand and confirm that I am able to carry out the duties of this position.