General Surgery Receptionist - Ft

Policy Name

Check In Medical Receptionist Job Description and Responsibilities

Department

General Surgery

Effective Date

Last Revision

Policy Owner

Clinic Manager

Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care.  Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law. 

Procedure: The job description and responsibilities are defined for Check In Medical Receptionist in the General Surgery department at Murfreesboro Medical Clinic below:

Job Title

Dermatology Check In Medical Receptionist

Job Description

To provide clerical support in the General Surgery Department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Working Conditions

Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients.  Interactions with others in constant and interruptive.  There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice.  Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting for extended periods of time may occur.  Also, occasional stress from multiple responsibilities. 

Job Responsibilities

         Represent MMC in a courteous and professional manner

         Greet guests and incoming calls in a polite, prompt, and helpful manner

         Take accurate messages which include all required information

         Process voicemails

         Be at your workstation on time and prepared to start the day

         Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients

         Prepare and process fee tickets for patient appointments

         Collect co-payments, deductibles, co-insurance, or other patient responsible balances

         Email communication is utilized in this department for important messages and updates.  Staff members are expected to read emails frequently.

         Correctly process payments and receipts

         Prepare daily deposit and maintain cash bag

         Schedule, coordinate and reschedule patient appointments as instructed by providers.

         Screen calls and direct to appropriate staff member.

         Utilize Phreesia pad with every patient unless they checked in online prior to appointment.

         Prepare pink tickets a day in advance for appropriate providers, printing medication list if applicable, checking insurance information, making sure if insurance requires a referral ours is up to date, checking all demographics, balances, make sure patient is in good standing with clinic. 

         Obtain accurate demographic and insurance information form patients to ensure accurate billing and maximum reimbursement

         Obtain and process insurance referrals timely

         Provide prompt, efficient, and accurate patient service

         Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach

         Keep your work area and the clinic clean.

         Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.

         Be knowledgeable of and adhere to all MMC policies and procedures. 

         With instruction, perform other duties as required or assigned

Required Skills

         Excellent customer service skills

         Strong skills in communicating effectively with co-workers, providers, and patients

         Ability to conduct daily functions in an appropriate, professional, and compassionate manner

         Ability to manage/prioritize multiple tasks in an efficient and timely manner

         Teamwork attitude

         Flexibility to respond to changing demands

         Ability to react calmly and competently in stressful situations

         Effectively utilize computer systems and programs that are necessary to complete daily tasks

Education/Experience Requirements

-High School diploma or GED

-Experience preferred but not required

MMC Vision, Mission, and Values

Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.

Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.

Our values guide our actions as we strive to carry out our mission.

-         A progressive approach to advances in medicine and changes in the health care delivery system

-         Responsive to patient and community needs

-         Collaborative with other physicians, hospitals, allied health providers and the community in improving health care

-         Professional, ethical and socially responsible

-         Team-oriented management and leadership

-         A positive, open and responsive work setting