General Sales Manager

Are you a leader? Do you have your sights set on the Oval Office—the Blue Oval Office? Randall Ford is looking for a dynamic, engaged, driven individual to be our General Sales Manager. Will you provide an exceptional customer relationship building experience, lead a team of sales and finance professionals, improve processes, and provide ideas and support to improve retention and profitability? Join the Randall team! Randall Ford has been in the Randall Family for four generations, a household name in Fort Smith for over a century, and is the premier destination for auto sales, service, and body shop repair in the River Valley.

SUMMARY

Assumes responsibility for customer retention and profitability in the new-and used-vehicle profit centers. Fulfills responsibilities primarily through effective personnel management, knowledge of market potential, established performance standards, and a keen awareness of each department's break-even data.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned

Hires, trains, supervises, and monitors the performance of the new- and used-vehicle department managers.

Participates in the preparation of the annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits for the new- and used-sales departments.

Meets with Sales Managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses, and operating profit.

Ensures that Sales Managers (new and used) understand dealership policies, procedures, and sales systems.

Works with dealer and general manager to determine appropriate days supply for new and used vehicles and orders/acquires vehicle inventory accordingly.

Establishes standards for displaying, merchandising, and maintaining new and used vehicles.

Establishes procedures for quick disposal of over-aged vehicles.

Issues all demonstrators and ensures that appropriate dealership records are maintained.

Checks the condition of all demonstrators monthly.

Audits repair orders for used vehicles as needed to ensure prompt reconditioning.

Meets with the general manager to review monthly forecasts, commission sheets, productivity reports, and the profit performance of each department as a whole and each salesperson individually.

Studies local market conditions, demographics, and past sales history. Makes recommendations to the general manager regarding short- and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans.

Conducts major sales promotions and advertising as needed (i.e., used car classifieds, large new display ads, radio, etc.).

Approves all sales incentives in writing before submitting to the office.

Addresses customer complaints to ensure high level of customer satisfaction.

Creates systems that ensure ongoing sales training, including weekly sales meetings.

Audits all appraisals of trade-in vehicles. Attends auction at least once monthly.

Reviews and initials all deals before they are posted.

Facilitates new-vehicle pre-delivery with the service manager.

Makes sure facility is secure, well lit, and professional in appearance.

Maintains a professional appearance.

Attends managers meetings as requested

Job Type: Full-time

Pay: $151,000.00 - $230,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Sales: 1 year (Preferred)
• Retail Management: 1 year (Preferred)

Work Location: In person