General Manager

Transwestern Real Estate Services adds value for investors, owners and occupiers of all commercial property types through comprehensive solutions grounded in sound market intelligence. Part of the Transwestern companies, the firm applies a consultative approach to Agency Leasing, Asset Services, Tenant Advisory + Workplace Solutions, Capital Markets and Research & Investment Analytics.
Our firm's award-winning culture and reputation for exceptional service are built on a common purpose - Empowering Good People to do Extraordinary Things Together. This unique approach, reinforced by the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence, create value for our team members and clients every day.
The General Manager is responsible for all aspects of managing a commercial building - from operations and financial activities to managing important relationships with our tenants, property owners and vendors. The General Manager will oversee tenant improvements and service contracts, supervise the completion of property inspections and work with ownership to implement any recommended developments.
It is also the responsibility of the General Manager not only to exhibit legendary customer service when communicating with tenants, prospective tenants, owners, and vendors but also to focus on productivity and results.
ESSENTIAL JOB FUNCTIONS:

• Professionally represent TW while adhering to the terms and conditions of the management agreement.
• Ensure compliance with Property Management Policies and Procedures, codes, regulations, and governmental agency directives.
• Provide management and leadership to property staff, including hiring and performance management.
• Develop comprehensive annual inspection process for properties; complete weekly, monthly, quarterly, annual inspections as required for a specific asset, TW's best practices, and/or client requirements.
• Develop operating and capital budgets, track variances, oversee the completion of CAM reconciliations, and ensure smooth recovery process.
• Bid, negotiate, and manage conformity with vendor contracts in accordance with TW and the client's procurement contract requirements.
• Maintain interface with third-party owners and accounting team to ensure total contract compliance, including preparation of accurate and timely reporting.
• Coordinate and oversee all tenant and building construction work to ensure timely and accurate completion of all construction work at property on behalf of client.
• Participate in leasing and client team meetings and ensure effective communication between leasing and property management team members in order to achieve client's goals and objectives.
• Provide and foster positive relationships with tenants, external clients, and internal clients.
• Represent and communicate clearly and accurately, in person, over the phone, and in writing the authority of the property manager based on legal agreements in effect and TW policies.
• Coordinate training and development activities for team members.
• Foster relationships with BOMA/local CRE members to maintain awareness of competitor activity and/new business development opportunities.
• Oversee and execute firm-directed and owner-directed risk management policies and procedures, including acting as deputy life safety director in emergencies, ensuring compliance with policies and procedures and reviewing and revising as needed no less than semi-annually.
• Additional duties or projects as assigned by Senior Leadership and the Client/Ownership.

POSITION REQUIREMENTS:

• A bachelor's degree in Business Management, Finance, Accounting, or related discipline.
• State Real Estate license required.
• CPM and/or RPA designations or in progress.
• A minimum 6 years of property management experience, preferably in commercial /Class A Office management.
• Must have at least 3 years of experience managing people; specifically, a staff of three (3) or more.
• Must have intermediate to advanced Microsoft 365 Word, and Excel proficiencies.
• Microsoft Outlook, Angus, Accounting Software such as MRI, Yardi or CTI proficiency preferred.
• Strong understanding of financial reports, including variance of actual vs. budget numbers.
• Ability to keep information strictly confidential.
• Strong desire to succeed in an entrepreneurial environment.
• Exceptional oral and written communication skills.
• Must be able to handle multiple projects, changing priorities and a continually heavy workload.
• Strong customer service orientation.
• Foster a positive working environment for team members.
• Provide leadership and direction for growth and development for team members.

WORK SHIFT
LOCATION
Naperville, IL
We Are Transwestern!
Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace diversity, equity and inclusion - not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone. Transwestern offers an exciting work environment, competitive salary and excellent benefits, which include medical, dental and vision coverage, as well as a 401(K) plan. Transwestern is an Equal Opportunity Employer.
Third Party Agencies/Vendors!
Transwestern recognizes the valued service provided by its recruitment agencies and as such have a Preferred Supplier List, which whom terms of business have been agreed. Only suppliers who have signed these terms can engage with Transwestern and its Family of Companies. If you are interested in becoming a Preferred Supplier vendor, we invite you to email us only at recruittw@transwestern.com. Please provide relevant information about your agency, and our dedicated team will carefully review and approve your submission. We will reach out if we find that there is a potential match and interest in adding your agency to our preapproved recruiting vendors list. Agreements obtained outside of this formal process will not be recognized and will be deemed invalid. We appreciate your understanding and cooperation in adhering to this established procedure. Thank you in advance.