The General Manager (GM) will oversee the day-to-day operations of an Amerit Business Segment. The GM is responsible for safety, client satisfaction, inventory and operational management, team engagement and recognition, as well as the financial performance of the Segment. In summary, the GM will embody Amerit’s SCORE values. The ideal candidate is a natural leader and motivator with excellent team-building and problem-solving skills, and has a strong financial acumen to ensure Segment profitability. The General Manager will report to the Executive Vice President of Operations.
Compensation: Competitive Pay - Paid weekly, every Friday! Salary Range: $175k plus, including Annual Performance-Based Bonus Plan
What’s in it for you?Benefits include medical, dental, vision, Unlimited PTO, paid holidays and sick time, 401K, flexible spending accounts, life insurance, disability insurance, growth opportunities, progressive company culture and more
- Ensures consistent delivery of contract KPIs/SLAs: day to day service levels, communication, system updates, as well as customer experience, quality, and compliance measures.
- Oversees internal metrics and ensures alignment with targets set by executive leadership.
- Proactively partners with key client contacts fostering healthy business relationships
- Ownership of the Segment Profit & Loss (P&L) statement and accountable for delivering Field Operating Profit that meets or exceeds Board Approved budget & rolling forecast.
- Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal EHS, safety and training departments
- Attends executive-level meetings to report out on Segment performance.
- Develops a well-defined communication and engagement model in place to ensure all teams understand the performance of the business and needs of their teams. Maximizes employee engagement and minimizes turnover. Develops and oversees the Segment organizational structure.
- Identifies and implements operational best practices across all teams within the Segment.
- Evaluates new business opportunities within the Segment, and prepares executive-level recommendations about which opportunities to pursue.
- College Degree required.
- Excellent leadership, people management, communication and influencing skills at an executive level.
- Proven experience in management for operations, planning, maintenance, and customer service
- Great communication and data skills to include Outlook, Word, Excel, and PowerPoint. Excellent writing skills and ability to use data to recommend program improvements.
- People skills. Ability to find and attract talented team members, train and retain highly effective employees to minimize service interruptions
- Proven ability to lead cross-functional teams leveraging a project management framework
- Strong analytical and problem-solving skills with extensive business acumen
- Strong written and verbal communication skills
- A business focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically
- Passionate self-starter, decisive, able to partner with the customer and effect the desired outcomes