General Manager

Job Description:Company Description Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city’s beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort. When you’re ready to explore the area, it’s less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya. At Novotel Miami Brickell, the best of the city is at your doorstep.Job Description No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position. JOB DESCRIPTION JOB TITLE: Hotel General Manager DEPARTMENT: Administration & General REPORTS TO: Regional Vice Precident SUMMARY: Manages and directs hotel operations and activities to ensure effective and profitable operation and growth. DUTIES AND RESPONSIBILITIES:Controls the sales and profitability of the hotel.Establishes and monitors standards for hotel including but not limited to personnel administration and performance, service to guests, advertising, and publicity.Ensures that all guest service programs are in place and being implemented throughout the property.Establishes and maintains effective revenue management techniques to maximize hotel revenues; reviews and analyzes financial statements.Develops, implements, and monitors hotel budget; assists with planning budgets for all departments; oversees all accounting functions.Monitors overall condition of all guest rooms, public areas, and outside grounds; ensures that deficiencies are rectified.Maintains visibility and accessibility to guests, staff, and vendors; maintains effective communication with all department managers to ensure all areas of hotel are performing at established standards.Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; responds to guest feedback, including complaints/problems.Possesses and maintains thorough knowledge of hotel services, facilities, and policies and area’s attractions.Possesses and maintains through understanding of industry and stays abreast of industry trends; communicates/incorporates information to assure all departments remain current.Assists in any department of hotel as needed.Hires, trains, supervises, motivates, and develops hotel managers and staff; manages schedules and workflow.Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES:Directly supervises employees within department(s).Indirectly supervises employees within department(s).Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS:Two to four years related experience or equivalent; college degree in related field preferred.Demonstrated proficiency in supervising and motivating subordinatesCommitment to excellence and high standardsExcellent written and oral communication skillsBasic competence in subordinates’ duties and tasksStrong organizational, problem-solving, and analytical skillsAbility to manage priorities and workflowVersatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasmProficient on [INSERT COMPUTER PROGRAM(S) REQUIRED FOR POSITION]Excellent customer service skillsProven leadership and business acumen skillsProven ability to handle multiple projects and meet deadlinesStrong interpersonal skills.Good judgement with the ability to make timely and sound decisionsCreative, flexible, and innovative team playerPassion, enthusiasm, focus, creativity, and a positive outlook.Bilingual skills a plus.Professional appearance and demeanorAbility to effectively communicate with people at all levels and from various backgrounds. COMPETENCIES:Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.Design--Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Visionary Leadership--Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates resultsDelegation--Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.Leadership--Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.Quality Management--Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.Diversity--Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.Strategic Thinking--Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.Motivation--Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.Innovation--Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. PHYSICAL DEMANDS AND WORK ENVIRONMENT:Occasionally/Frequently/Continually required to standOccasionally/Frequently/Continually required to walkOccasionally/Frequently/Continually required to sitOccasionally/Frequently/Continually required to utilize hand and finger dexterity Occasionally/Frequently/Continually required to climb, balance, bend, stoop, kneel or crawlOccasionally/Frequently/Continually required to talk or hearOccasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboardOccasionally/Frequently/Continually required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 poundsOccasionally/Frequently/Continually exposure to wet and/or humid conditions (non- weather)Occasionally/Frequently/Continually work near moving mechanical partsOccasionally/Frequently/Continually work in high, precarious placesOccasionally/Frequently/Continually work around fumes, airborne particles, or toxic chemicalsOccasionally/Frequently/Continually exposure to outside weather conditionsOccasionally/Frequently/Continually exposure to extreme heat or cold (non-weather)Occasionally/Frequently/Continually exposure to bloodborne and airborne pathogens or infectious materialsOccasionally/Frequently/Continually loud noise (examples: metal can manufacturing, large earth-moving equipment)Occasionally/Frequently/Continually very loud noise (example: jack hammer work)Qualifications Additional Information All your information will be kept confidential according to EEO guidelines. Drug Free workplace Equal Employment OpportunityEmployee benefits and discounts cardOpportunity to develop your talent and grow within your hotel and around the world!Training and professional development within AccorAnnual bonus for resultsOther benefits of the region