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Form of workJob Description
The General Manager will ensure that members receive the highest quality of service and facilities, as well as lead, motivate, and manage their team. This role will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising, and coordinating the activities of employees engaged in servicing our members needs.
Benefits and Perks:
Experience Requirements:
Skill Requirements:
Professional Responsibilities:
Operations
Personal Training
Sales
Benefits and Perks:
- Flexible scheduling
- Growth Opportunities
Experience Requirements:
- 4-year college degree preferred or related business experience.
- 3-5+ years management experience required.
Skill Requirements:
- Excellent written and verbal communication
- Strong organizational skills
- Strong leadership skills
- Strong administrative skills
- Strong customer service skills
- Strong computer skills
Professional Responsibilities:
Operations
- Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, Information Technology.
- Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees.
- Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
- Ensure visible maintenance items are repaired promptly and proper signage is posted.
- Track completion of opening/closing checklists, logs, and cleaning checklist.
- Oversee expense goals by managing payroll and general and administrative expenses.
- Keep current in knowledge of key competitors.
- Perform brand excellence reviews.
- Communicate and implement club policies and procedures to employees.
Personal Training
- Achieve desired personal training revenue, Set/Show/Close, and session burn goals.
- Facilitate integration of Personal Training services into point-of-sale presentations to maximize the number of fitness assessments scheduled and packages sold.
- Oversee PT manager in ensuring all components of departmental objectives are satisfied.
Sales
- Achieve desired revenue goals in the following profit centers:
- Membership
- Training
- Retail & Merchandising
- Monitor flagged check-ins to increase revenue and reduce collections.
- Ensure ongoing prospecting and generation of new prospective members.
- Ensure that the staff has a high level of knowledge about the clubs programs, facilities, and equipment.
- Hold daily, weekly, and monthly meetings to train staff and maintain a high performing team.
- Demonstrate an ability to increase revenue per member.
