General Manager

BUSINESS PLANNING

• Execute the restaurant’s business plan by working directly with the District Supervisor
• Manage restaurant profit & loss to optimize sales and profit, analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, and ensuring that cash control/security procedures are followed. Prepare financial and sales forecasts and budgets, review financial reports regularly for variances, establish and monitor financial controls.
• Develop and implement strategies to increase average meal checks and frequency of Fan visits.

EXPERIENCE NEEDED

• Minimum 1-3 years of restaurant management experience, with responsibility for restaurant profit and loss, required. Previous quick service restaurant experience strongly preferred.
• High School diploma or equivalent required.
• Proven track record of effectively managing COGS and labor.
• ServSafe® certified or approved equivalent.

SKILLS/COMPETENCIES NEEDED

• Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.
• Trainer and coach - ability to be a strong trainer and coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
• Management skills - excellent track record of coaching and developing employees and effectively resolving employee relations issues. Ability to motivate and retain a strong team, and set a positive and upbeat store environment.
• Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.

Must be able to set clear goals for the business and actively work to achieve and exceed these goals.

• Technical - proficiency with computers and with Point of Sale systems.
• Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ and OJ

standards in all you do.

• Integrity-does the right thing even when no one is looking, honest, earns trust of others.

PURPOSE OF JOB

To create positive memories for all who touch DQ and OJ. To oversee entire restaurant operations including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. To ensure restaurant is operated within guidelines established by owner and franchisor. To set high standards and create a great environment for the team to work.

ESSENTIAL FUNCTIONS

Operations

• Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price.

Training

• Ensure that every member of management and crew is trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each shift up for success.

PERFORM SUCH SIMILAR, COMPARABLE, OR RELATED DUTIES AS MAY BE REQUIRED OR ASSIGNED.

Brand: Dairy Queen
Address: 1101 Commerce Street Wellsburg, WV - 26070
Property Description: 445-Commerce Street-Wellsburg, WV
Property Number: TAS00044