General Manager

As a MOD Pizza General Manager, you directly contribute to the success of the MOD community by leading a team of MOD Squad members to maintain and deliver the MOD commitment for their customers. This is a position that requires business savvy, a high level of accountability, a genuine love for people and a desire to share MOD's purpose with them. Success is not just measured through managing the store's financial performance, but just as importantly, on developing others and inspiring them to do their best to help the greater good. You will work beside and lead all aspects of your MOD team in-order to build and maintain the MOD experience. Your objective is to live, teach, and demonstrate MOD Pizza culture in all interactions with your Squad and Customers.

We Engage & Inspire

• We have GRIT, GENEROSITY, GRATITUDE & GROWTH
• Share your knowledge with others to encourage and champion operational success
• Celebrate store success with one another

We Select and Develop Outstanding Squad members, All-Stars, Captains, & AGMs

• Interview potential new Squad members, utilize feedback from the AGM, and hire new Squad
• Ensure every Squad member represents the MOD brand
• Recognize and develop leaders who are willing and able to succeed in their new role (Captains, All-Stars & Squad)
• Meaningfully connect with your Squad, inspire with a vision, instill confidence, guide them to make each other better, and share what's going on in the store (weekly development of team with measured results)
• Recognize the Squad for their achievements and show how they bring value to MOD

We schedule/deploy our Squad effectively

• Utilize forecasts to thoughtfully plan schedules
• Schedule the right Squad to deliver outstanding customer experiences during peak and non-peak times
• Provide the right Squad to complete prep accurately and on time
• Pair Squad in training and All-Stars together with enough time to effectively train

We train and lead every MOD Squad

• Create a sustainable training system utilizing all of MOD's training resources
• Follow all food safety standards and procedures
• Provide timely, honest feedback to the Squad, All-Stars, and newly hired Squad
• Host great orientations, designate All-Stars, and facilitate cross-training
• Pair Squad-in-training and All-Stars together with enough time to effectively train
• Have continuous improvement mentoring moments with squad (positive feedback on performance, opportunities for improvement, conflict resolution, having the tough conversations, and decisive decision making)
• Engage your Squad, build their confidence, reduce turnover, & build in check point

We deliver an excellent customer experience

• Work lunch, dinner and weekends to know your business/customer trends/needs
• Set the example of what an excellent memorable customer experience looks like showing MOD style – 4Gs
• Ensure the fundamentals of hospitality (Friendly, Attentive, Speed & Accuracy) are consistently executed throughout the day and week
• Ensure every Squad member is living the 5 Core Beliefs and the 4 Gs (Grit, Growth, Generosity & Gratitude)
• Mentor in the moment when standards are not being met and celebrate when they are!
• Be encouraging of your team even with the seas are rough! Celebrate successes!
• Support the Squad with ensuring safe (food safety checks), delicious and consistent food quality
• Conduct a mini Blue-Print daily (OLO, Food, Ops Make Line, Hospitality & Prep)

We lead a successful business

• Involve your store in the community
• Work with your DM to understand your CM% targets and work to hit them
• Adhere to all Safety, Security and Cash Handling standards and procedures
• Execute marketing tactics in store (i.e. fundraisers, signage)
• Lead the Squad to engage our customers in loyalty programs
• Support the Captains and AGM with understanding and managing to labor model
• Support the Squad with food, kitchen, and other costs through shrink management
• Inventory management, purchasing, and ordering
• Control other expenses
• Help drive increases in comp sales through engaged squad which leads to excellent customer experiences

TEACH YOUR AGM IN PREPARATION FOR THEIR OWN POTENTIAL ROLE AS A GM

• Hone the AGM's skills in performance management by mentoring the AGM on the following, while not allowing them to independently perform: Hiring, promotions, raises, terminations, and creation and communication of weekly schedules

• Tenacious spirit for owning their own business
• Minimum of 6 months AGM experience or equivalent
• Must have 2+ years of Restaurant Management and Direct Responsibility for P&L
• Training, Developing, and Leading Teams
• Ordering, Receiving, and Controlling Inventory

• College Education in Business or Related Field may substitute a portion of required experience
• Strong communication skills
• High level of accountability

As a member of our Squad, you will be working in a kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing and pulling to handle or move objects weighing up to 50 pounds. You will also be asked to operate hand-held appliances and simple kitchen equipment (industrial can opener, dough press, industrial dishwasher, etc.). Depending on the location, you may need to go up and down stairs. The ability to communicate and exchange information with coworkers and others is also required. The ability to comply with all public health requirements, including wearing a mask, is required.