General Manager

Description

Chick-fil-A West Schaumburg hires leadership professionals who want to acquire skills to build their career portfolio and grow within the company. Further, we are looking for leaders who care for people and want to positively impact our team members and guests. We pride ourselves on having a fast-paced growth culture where leaders are continually developing and enhancing their character and skills, and the people around them. We are seeking a General Manager to support the business by communicating with, tracking, training, and coaching all Team Members on achieving and exceeding service, quality, and revenue goals. The General Manager will take ownership of the team’s operational results, either in the front-of-house or back-of-house, while cultivating a culture of excellence and reports directly to the Operator.

The General Manager is responsible for managing a high-volume restaurant and providing leadership to all Team Members. Achieving a clean and safe environment, serving great food, with fast and accurate service, genuine hospitality and all established business goals. Ensuring that each Guest’s expectations are exceeded every visit. Coaching, developing, growing, managing, mentoring of all Team Members.

The ideal candidate must have:

• Honor and encourage others to follow the vision, mission and values of the restaurant
• Be team-oriented, adaptable, dependable, and strong work ethic
• Have the ability to be on your feet for at least six hours at a time
• Have the ability to lift and carry, push or pull heavy objects up to fifty pounds
• Have the ability to make valuable connections to guests and team members
• Have organizational skills to manage and handle competing priorities in a fast-paced environment
• Have the ability to communicate effectively, delegate responsibilities and multitask
• Exhibit excellent verbal and written communication

Responsibilities:

• Adhering to all Chick-fil-A West Schaumburg policies and procedures as well as applicable regulatory agencies
• Analyzing profit and loss reports and taking appropriate corrective action as required. Providing detailed analysis to the Operator
• Supervising recruitment and selection process. Ensuring the restaurant is staffed for growth
• Supervising Team Member scheduling. Ensuring all staffing levels meet operational requirements and labor goals
• Supervising training programs. Ensuring Team Member development, growth, and training
• Appropriately documenting Team Member performance and policy / procedure violations and taking appropriate corrective action as required
• Coordinating with management team to formulate standards and operational policies to continuously enhance the restaurant
• Frequently communicating with the Operator and management team
• Maintaining guest and Team Member experience, food safety, food quality, and restaurant cleanliness
• Maintaining effective communication and positive relations with all Team Members by ensuring all duties are performed in a timely and professional manner
• Managing the day-to-day operations of the restaurant’s performance to ensure restaurant goals are achieved
• Performing table touch-ins each shift to build relationships, ensure restaurant cleanliness, and taking appropriate corrective actions as required
• Ensuring equipment operability and restaurant efficiency
• Assisting with team member training programs ensuring development, growth, and training
• Walking the restaurant each shift to ensure all areas of service, cleanliness, and food safety are being met and taking appropriate corrective actions as required
• Working operational shifts in the restaurant

Benefits

• Competitive pay
• Health Insurance with employer contribution
• 401k with 4% employer match after 1 year of service
• Access to scholarships at $2,500 per year
• Sundays off
• Paid Time Off
• Fitness center reimbursement
• Phone bill reimbursement
• Continuing education and training opportunities
• Opportunities to advance
• Meal discount

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Job Type: fulltime

Schedule:

• Day shift
• Night shift
• Weekend availability

Education: No education required

Work location: On-site