General Crew - 100% Travel Required

About Jurassic Quest:
Jurassic Quest is the largest and most realistic dinosaur experience in North America and part of the Family Quest Entertainment portfolio. Since 2013, Jurassic Quest has entertained over 10 million fans in over 250 cities with an up close and personal look at the giants that once ruled the Earth. Developed with leading paleontologists, each dinosaur is brought to life using realistic likenesses, movement, and sound. Jurassic Quest is a leader in edutainment, bringing the classroom to life for families, educators, and dinosaur fans of all ages.

Position Summary:

As a Jurassic Quest General Crew member, you will contribute to the customer experience by providing the highest level of customer service, ensuring that all guests are treated with respect. You play in integral role in creating joyous memories for families by promoting togetherness and learning. In addition to being the face of the company, crew members work behind the scenes in the load in and load out of the tour, and adhere to health and safety protocols. This position requires extended periods of prolonged standing and working on your feet. 100% travel is required for the role.

Responsibilities and Duties:

Load in/Load out:

Set up & Tear down of the show. This may include assisting in unloading/loading semi-trucks, operating heavy lift equipment, staging exhibit scenes, setting up rides and bounce houses, regularly cleaning assets, assembling other stations and activities and basic electrical systems installation. These are labor-intensive tasks that involve actively standing, walking, lifting, bending, and working around heavy machinery while working in all climates.

Show Days:

Engaging with customers in a variety of roles. Our crew members will need to remain flexible to work between tasks, including providing breaks for temporary event staff.

• Performers:
  • Show Host - Hosts multiple 15-minute shows throughout the event day. The shows are interactive with guests and Raptor costume characters.
  • Baby Dinosaur Puppeteer - Provides atmosphere and meet-and-greet with guests while puppeteering with a baby dinosaur.
  • Fossil Enthusiast – Engage guests with our real and replica fossils. Training, script, and dinosaur resources are provided, but curious kids will ask you questions, so any existing dinosaur knowledge will come in handy.
  • Utah Raptor (costume character) – Performs 15-minutes shows throughout each event day. May cover speaking roles or customer service positions.
  • Public Relations – Supporting Public Relations on media campaigns with local networks.
• Retail: Interacting with guests and operating on-site retail sales per company standards and demonstrating product and updating visual displays as needed.
• Quest Ambassador: Congratulate guests on completion of The Quest scavenger hunt, provide prizes and offer to take their photo to commemorate their achievement.
• Customer Reviews Request feedback about their experience.
• Green Screen Photo Attendant: Take photos of guests and use photography software to remove and replace backgrounds from green screen photos.
• Ride Operations: Operating the attraction equipment, including loading, and unloading passengers, operating the ride, monitoring safety equipment, and communicating with guests.
• Bounce House Attendant: Oversight of the attraction equipment and queue, assisting with loading and unloading as needed, monitoring safety equipment, and communicating with guests.
• Admissions: Greet and welcome guests and provide exhibit information. Assist in the sale of tickets, performing cashiering duties and handling general inquiries about admissions and ticketing procedures and policies.
• Other duties as assigned.

• Previous live entertainment, retail, or hospitality industry experience is highly preferred.
• Event and event set-up experience preferred.
• At least 1 year customer service experience in a fast-paced environment
• At least 1 year general labor experience involving constant standing, walking, bending, lifting, etc.
• Customer service-oriented with the ability to interact with all levels of management.
• Excellent verbal and written communication skills.
• Ability to act with integrity, professionalism, and confidentiality.

Physical Demands/Work Environment

• Work in an environment with moderate to loud noise level
• Fast-paced, multi-demand work environment with ability to work a varying schedule.
• Prolonged periods of standing and walking.
• Ability to lift at least 25 pounds.

Work Environment:

100% Travel required

Compensation:

$13.75 Hourly rate. Overtime after 40hrs/wk. Weekly meal per diem of $150. Weekly stipend of $30. Travel and lodging provided by Jurassic Quest. Benefits available: Health, dental, vision, life, 401k with employer match.

Jurassic Quest is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.