General Clerk Iii

General Summary
Provides administrative and secretarial support. Provides outstanding customer service, logs call-ins, customer complaints, and files.
Essential Duties and Responsibilities

• Screens and directs incoming calls to appropriate personnel.
• Schedules meetings for management.
• Create Service Order documentation to include updating requests and maintaining tracking sheet.
• Process payments and manage invoices and purchase orders.
• Load documents into company owned proprietary software.
• Compiles and records daily production results utilizing documents including, but not limited to, service work orders, operations customer order, fuel issue, and C-Pool.
• Follows prescribed recording procedures, using computer tracking systems and other devices.
• Calculates factors including, but not limited to types and quantities of items, materials used, and frequency of defects.
• Prepares government CDRLs as prescribed in the statement of work.
• Maintains automated maintenance history files on equipment and source document files to support all reporting details.
• Coordinates with co-workers to assure accurate and proper tracking of daily data. Reconciles deviations.
• Prepares work orders and distributes to service crew.
• Dispatches orders and relays messages to mobile crews using radio equipment.
• Performs other duties as assigned.

Knowledge, Experience and Skill Requirements

• High School graduate or equivalent.
• At least two (2) year's previous office experience.
• Possess formal training on the operation and use of DMLSS system with at least two (2) years' experience using DMLSS in a hospital or clinical setting is preferred.
• Minimum of two (2) year's experience in a dispatch or similar customer service center position is preferred.
• Data entry skills and accuracy utilizing Windows based maintenance control systems required.
• Must be able to communicate effectively in writing and orally in English.
• Must be able to read, write, and comprehend written instructional documents.
• Must have strong decision making and analytical skills.
• Must have strong ethic and team player mentality.
• Must be able to pass a federal background check and obtain a Common Access Card (CAC).
• Must have excellent customer service skills.
• Must be proficient in Microsoft Office suite, including Outlooks, Outlook Calendar, Word, and Excel.

Physical, Environmental and Sensory Requirements

• Must possess the ability to work in a high-volume office area and interface in a positive manner with co-workers and the customer.
• Physical demands include intermittent sitting, standing, and walking, and occasional bending reaching and lifting.
• Limited exposure to elements such as heat, cold, noise, dust, dirt, chemicals, etc. but generally not to the point of being disagreeable.

This job description is subject to change by the employer as the needs of the employer and requirements of the job change.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)