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Title: Garage Assistant
Location: Fountain Valley, CA, US
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Engineering Garage Assistant demonstrates a mechanical aptitude and writing skills specified below:
- DocumentLabor Time Studies and create a finalreport based on findings.
- Observe and document step-by-stepthetechnicianwork and time.
- PrioritizedailytasksbetweenLTS and other supportservices.
- Move and park vehicles to accommodate HMA Executives and associates.
- Performlightvehiclemaintenance (i.e., interiorcleaning,exteriorwashing)andorganizationaltasks(e.g.,installinglicenseplatebrackets, placing stickers,tags).
- Test drive new vehicles within the national headquarters parkingstructure andperformpre-deliveryinspection (PDI) checklist.
- Manage vehicle flow according to departmentassignedparkingareas and NSG general parking lot.
- Completeallassignedtasks,trackvehiclekeys,filedocuments, and other assigneddutiesrequested by theSupplier’ssupervisor.
- Supportlabortimebased on theHMA-approvedpracticerepairprocess and procedures.
- Documenton video allrepairs and proceduresfor labor timevalidity.
- DocumentdealerLTSreports of findings to the Supplieraccountmanager and HMAProjectManager for final approval.
- Assist in development and communication of repairsolutions to HMA’sQuality and ServiceEngineeringdepartment.
- Setup and supporteachlaboroperation. Observe and document actual LTStechnician labor timefor each laboroperation in comparisonwithHMAlabortimes and standardizedprocess by vehicle.
- Perform detailed daily record keeping and reporting.
- Track, inspect, and receive part shipments.
- Maintain shop and office safety, cleanliness, and normal 5S standards (e.g., Sort, Straighten, Shine, Standardize, Sustain).
The job description and candidateprofileshallmeettheprofilerequirementsspecifiedbelow:
- Dependable.
- Analytical.
- Engaging(verbal/nonverbal and written).
- Assertive.
- Empathetic.
- Organized.
- Customerserviceoriented.
- Results-oriented.
- Detail-oriented.
Skills
- Interpersonal/listening.
- Written and verbal/nonverbal communication (communicatesclearly,concisely, and concretely).
- Factfinding.
- Criticalthinking.
- Multi-tasking.
- Mechanical aptitude.
- Basicknowledge of automotive systems.
- Being able to operate simple video recording.
Qualifications
- Valid California driver's license and meet HMA VehicleAdministrationDepartmentrequirements.
- High School Diploma/General Education Development Test(GED).
- Proficient in computerand typing skills.
- Proficient in Microsoft365 (one (1) year preferred).
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $19.00 to $22.00 hourly based on current experience.
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