Games Supervisor: Engagement & Training Coordinator

Description
Work Schedule: Weekends now - Can work as late as 2:00 am and start work as early as 7am. In summer 5-days weekly
JOB SUMMARY
Lead by example for staff by providing the highest level of Guest Service. Under direction coordinates and supervises training which includes New Employees Orientation, Boardwalks Best, department specific training and on the job training. Updates training guides, checklists and other work as required. Under general supervision, supervises, trains and coordinates Games staff, while working as a team leader. Assure staff provide excellent service to Guests. Provide consistent, friendly and helpful service to employees. Maintain a high level of professional conduct. May supervise Games Inventory staff.
JOB TASKS

• Greet every Guest and answer Guests questions and provide consistent, friendly and helpful guest service
  •Supervisor, train, coordinate, make recommendations for reviews of Game Operators in assigned area
  •Ensure that staff is trained in job functions and guest services
  •Train and motivate staff to provide consistent, friendly and helpful service to Guest and Employee, ensuring that excellent Guest service is always provided.
  •Confirm that Company policies and procedures are followed.
  •Work as a team leader and maintain a high level of professional conduct.
  •Promote teamwork, coach and motivate employees as needed.
  •Write and update department binders, check list, guides, training materials and test.
  •Keep staff updated on special events and promotions.
  •Update and maintain the digital calendar of trainings for accuracy.
  •Present, co-present, support, coordinate and partner with others to deliver on the job and classroom training programs.
  •Use a variety of instructional techniques such as role playing, demonstration, team exercises, videos, and lectures to appeal to a variety of leanings styles.
  •Develop, organize, and prepare training manuals and other educational materials.
  •Evaluate and continuously improve training processes.
  •Work closely with the Assistant Manager & Manager.
  •Plan, publicize, implement, and evaluate department events, functions and programs for employees.
  •Publicize employee events, recognition, incentive and award programs
  •Design and distribute event communications such as flyers, e-mails.
  •Oversee and update employee social media account and digital communication.
  •Other duties as assigned.

RELATIONSHIPS
INTERNAL
All Santa Cruz Seaside Company Departments
EXTERNAL
Interaction with Santa Cruz Seaside Company Employees
QUALIFICATIONS:
TRAINING AND EXPERIENCE
Must excel at providing outstanding Guest Service. 1+ years of supervisory experience. 3 months + experience in a customer service environment. Some knowledge and experience in a training setting environment preferred. Theme Park Games Department knowledge and experience preferred but not required.
KNOWLEDGE / SKILLS / ABILITIES

• Ability to work as a leader of a team and be able to motivate staff
  •Ability to train, supervisor, schedule, evaluate, and monitor the work of staff
  •Ability to create Games training material
  •Ability to write training manuals and materials
  •Ability to possess a high level of self-initiative
  •Ability to build rapport quickly with employees
  •Ability to plan and execute programs
  •Ability to demonstrate strong collaboration and teamwork skills
  •Ability to multitask, with competing demands for training and quick preparation time
  •Ability to demonstrate time management skills
  •Ability to remain calm under busy and sometimes stressful situations
  •Ability to quickly learn company policies and procedures
  •Ability to make quick and effective decisions
  •Ability to handle guest service and resolve difficult customer service issues
  •Ability to communicate consistently and effectively with Guests and employees in a professional, positive and friendly manner
  •Ability to demonstrate strong written skills
  •Ability to work using data entry and computerized data base system
  •Ability to read, understand and explain training guides, safety programs and other required documents
  •Ability to insure compliance with company policies and procedures.
  PHYSICAL REQUIREMENTS
• Able to move and lift equipment and products weighing up to 25lbs
  •Able to stand and walk up to 8 hours per day and walk up and down stairs, lift, bend, reach, twist, push, pull and carry
  •Able to hear normal conversations on the telephone and in person in a noisy environment
  •Able to see, read, and write instructions and correspondences
  •Bi-manual dexterity

TESTING POST OFFER OF HIRE
Criminal Background
REPORTS TO
Games Assistant Manager