Games Shipping & Receiving Coordinator

LAI Games is an arcade experience company that connects people with games. We're building an arcade experience ecosystem that consists of physical arcade games, consumer and location-based VR games and experiences, and other exciting arcade-based titles that connect, engage, and delight players across physical and virtual worlds.
Job Summary
The Games Shipping and Receiving Coordinator will coordinate, own, and oversee all shipping and receiving functions for LAI Games machines. In addition, this role will be responsible for the proper storage and organization of labeled stock to ensure items are always available for sale as needed.
Key Responsibilities

• Coordinates all games receiving to include physical receipt and stocking locations and records into NetSuite within 2 business days.
• Ensure all product leaving location is accurately fulfilled daily in NetSuite.
• Interface with both internal and external customers through phone calls, emails, and Freshdesk system to answer questions and coordinate processes to all customers worldwide.
• Keeping our warehouse neat, clean, and organized for all product to always be stored in a safe and orderly manner.
• Properly track and execute personal and company KPI's to meet deadlines, initiatives, and expectations.
• Report upcoming shipments to establish proper and accurate inventory tracking.
• Ensure all items are well marked and labelled for easy access and inventory purposes.
• Work closely with our Sales team to provide timely and relevant information related to shipping.
• Work with the Supply Chain Team both Stateside and abroad to aid in the timely fulfilment of our machines to customers.
• Assist with Cycle counts of machines, return labels, and picking ticket verifications as required.
• Complete full inventories as required.
• Maintain active forklift certification.
• Support and execute organizational goals, objectives, and decisions in a positive manner as directed.
• Other duties as assigned.

Required Skills and Experience

• Positive, upbeat personality and willingness to constantly be learning something new.
• Ability to establish and maintain positive and cooperative working relationships with employees, clients, contractors, and the public.
• Strong verbal and written communication and interpersonal skills.
• Ability to multi-task in a fast-paced environment while having attention to detail.
• 2-3 years' experience in Supply Chain Management/Logistics.
• Minimum 1 year experience using ticketing system - FreshDesk preferred.
• Minimum 1 year experience working with ERP - NetSuite preferred.
• Intermediate proficiency with Microsoft Office 365.
• Forklift experience required.
• Able to lift over 50 pounds.
• Proficiency with hand tools, power tools, banding tools, and a basic technical aptitude related to electronic components preferred.
• Travel may be necessary occasionally.
• Some work out of normal work hours may be expected, including occasional weekends (if applicable and approved).

Qualifications/Education:

• Netsuite proficiency.
• Proficient in Microsoft 365.
• Ticketing system experience.
• Tertiary Education.

What we offer:

• PPO Medical coverage with four plan options to choose from based on individual needs.
• PPO Dental & Vision (company paid for employees only).
• Life Insurance, Short & Long-Term Disability (company paid).
• Accident, Critical Illness, and Hospital Confinement.
• 401(k) with generous company match (100% of the 1st 3% employee contribution and 50% on the next 2% of employee contribution).
• Paid time off to include vacation, sick, holidays, and birthday.
• Robust Learning Management System for employee growth and development.

Schedule:

• Day shift.
• Monday to Friday

Ability to commute/relocate:

• The Colony, TX: Reliably commute or planning to relocate before starting work (Required).

Language:

• English (Preferred).

LAI Games is a global company committed to growing our employees along with the business. We've worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunities for professional growth