Game Master - Part Time

Inferno Escape Room is one of the top-rated and fastest-growing Escape Rooms in Tempe. We opened our 4th game and working on our 5th this year and are looking to hire a part-time Game Master. This is a part-time position that can range from 0-15 hrs a week with Saturdays as a requirement. This position is on-call hours. Our busiest time is between the months of June-Aug and then again in December. This position is perfect for someone that is in school.

Your job as a Game Master is to greet customers as they walk in the door, watch over them and give hints and clues as they play games, and make sure they are having a good time.

This is a very fun and exciting job for someone who wants to work in a great environment.

THIS IS A PART-TIME POSITION WITH NO GUARANTEED HOURS EACH WEEK.

You will initially be scheduled Friday through Sunday 1pm-10pm, until you complete training and from April-May.

We are also looking for someone that will be available full-time during the summer months June-August.

Due to the On-Call Nature of this job, you must live within a 10 min drive in traffic to our location. This is non-negotiable. Areas acceptable are Tempe, South Scottsdale, and West Mesa. Any other areas of town will experience rush hour traffic since most of our weekday games are early evening.

Job Tasks:

• Greet customers, answer questions, and explain game rules
• Roleplay based on the theme of the game
• Watch customers using monitors and audio to follow gameplay to assist with questions, clues, or any game failures
• Monitor and address players that break rules or destroy property
• Answer phone calls or texts and complete bookings for customers
• Take payments for bookings
• Upsell customers on other game experiences
• Reset games for the next players
• General cleaning of floors, bathrooms, game rooms, and trash
• Be able to modify gameplay in the event of puzzle failures
• Complete minor repairs that may include screwdrivers, hammers, or glue

Requirements:

• Have played at least 3 escape rooms
• The ability to show up to on time
• Fun and cheerful personality
• Must have reliable transportation
• Must live within 10 mins of location for On Call shifts
• Must be available to work Saturdays 1pm-12am NON-NEGOTIABLE
• Must have open availability during the week, either assigned or on-call shifts
• Have an extreme eye for detail
• Excellent Time Management and Multi-tasking skills
• Able to learn quickly
• Must be a team player
• Must be able to work independently
• Must have good social skills.
• Must be a problem solver.
• Must have a can-do attitude
• Must be able to think quickly and react to issues
• Ability to complete minor repairs and troubleshoot errors
• Must be able to handle confrontation if customers are breaking rules
• Computer Savvy

Preferred:
1 year customer service experience

Prior Game Master experience

Escape Room Enthusiast

Acting experience

Pay:

Base Pay starts at current state minimum wage. $14.35 per hour plus tips and bonuses

Bonus Pay:

There are bonus pay programs to reward employees for upselling products as well as encouraging reviews. There is no limit, so employees can end up making $15-$30 per hour based on their selling skills. Fully trained staff average $24/hr.

If you believe you meet all the requirements, this application also includes the first part of the interview in a written format. There are several questions to see if you meet our minimum requirements. If you satisfactorily answer those questions, we will set up an in-person interview.

Job Type: Part-time

Pay: $14.35 - $28.00 per hour

Expected hours: 1 – 15 per week

Schedule:

• 12 hour shift
• 4 hour shift
• Evening shift
• Every weekend
• Holidays

Application Question(s):

• Why do you want to be a Game Master?
• A majority of this job is performed in a monitor room watching and listening to players through the cameras. You will be working in tight quarters. Because of this, we do not hire any employees who smoke cigarettes or marijuana or anything else that smells due to the sensitivity of those smells by current staff. Please confirm you do not smoke.
• There is no guaranteed amount of hours per week. We have slow and busy seasons. There may be weeks where you may not have any hours. In the beginning, during the training, you can expect very few hours. As you learn more games, the hours will increase. Do you have any issues with this unstable work schedule?
• What is the minimum amount of money you must make per week to accept this job?
• We are looking for someone who can begin training in April and May but will be available full-time during the Summer. Please indicate your normal availability and indicate if there are any specific days in April and May that you would not be available due to prior commitments.
• We are looking for someone to work full-time for the summer. Please provide your anticipated regular availability for the summer. Please also indicate any specific dates you will need off due to planned events or commitments.
• Due to many shifts being on-call, you must live within a 10 min drive (in traffic) to our facility (located of University and Price near 101). Do you have reliable transportation (public transportation is not considered reliable) ? Please indicate how long your commute would be and what major cross streets you will be traveling from.
• Having played other escape rooms is a requirement. Approximately how many escape rooms have you played before? What was your favorite and least favorite rooms and why? Was there anything good or bad your Game Master did during your game?
• The job starts at $14.35 an hour, but you are awarded bonuses for selling second games or gift cards and for google reviews. Tips from players are also quite common and can range from $2-$50 depending on the size of the group. Game Masters can take control of their paycheck based on their hard work and selling skills. Once training is complete (3-4 weeks) Game Master typically make $22-$28 per hour (includes tips and bonuses). However, due to the unstable hours, this job does not pay enough for someone who needs to be reliant on this income. Please explain why this pay structure and un-stable schedule will work best for you.

Work Location: In person