Game Guide - Mall Of America - The Escape Game

Position Description: Through empathy and expertise, our Game Guides create epic experiences based on each guest’s individual needs and wants.How Game Guides Serve Our Guests and Our Team:Enthusiastically greeting every single guestLeading groups of 2-12 guests in fun, friendly conversationCollecting information and making meaningful connections with our guestsEnthusiastically explaining TEG and the rules of the gameUsing Game Guide software to monitor games and give teams clues and hintsGiving a recap of the experience in the outroDemonstrating operational excellence by:Ensuring game components function properlyUsing setup sheets to accurately reset gamesCleaning games and the buildingRestocking inventoryCompleting necessary reportsImmediately and graciously resolving service failuresJob Requirements:Flexible availability. This role often works nights, weekends, and/or holidays.Knowledge, Skills, and Abilities:Genuine love for serving othersFlexibility, humility, and teachabilityQuick and effective decision-making abilitiesCreative problem solvingBasic computer skillsJob Types: Full-time, Part-time, TemporarySalary: $10.00 to $13.00 /hour