Gallery Host (Pm)

Gallery Host

This is a great Guest Service Opportunity for someone looking to move up in the hospitality industry. The Gallery Host ensures that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty.

Core responsibilitiesinclude:

Hyatt experience preferred

Available nights and weekends

Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures

Proficient administration of the hotel's electronic reservation system

Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction

Compliance with hotel safety programs and procedures, including emergency and security systems

Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

Ensures that new team members receive training in appropriate brand standards and in hotel procedures

Experience in accurate cash handling and credit cards

Experience in maintaining security of confidential information, including guest registration and credit card information

Ability to pass certification tests required to meet brand standards

Experience working with a computer, including data entry

Ability to work well with others

Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations

Listening skills to ensure accurate understanding of guest wishes

Composure to work effectively under pressure and to address and resolve guest problems or concerns

Approachability to encourage effective communication with guests and fellow team members

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.