Gallery Host - Occasional

The Gallery Host provides a welcoming, safe, and exceptional visitor experience by demonstrating genuine attentiveness to guest needs and inquiries related to collections and exhibitions, assisting visitors as they navigate the museum, and performing front desk duties and responsibilities in a friendly and professional manner. Gallery Hosts attend continuous cross-training sessions in four front-of-house areas: visitor orientation, in-gallery experience, collection and exhibition content, and safety training.

Essential Duties:

• Greets and welcomes all museum visitors with a friendly, professional, and positive demeanor. Front-of-house responsibilities include front desk ticketing and answering the phone.
• Attends to visitor needs and inquiries and provides tools to enhance their experience in the museum.
• Direct visitors to amenities in the museum, on campus, and in the immediate downtown Norman/Campus Corner area upon request.
• Complete all ongoing training, including but not limited to audience engagement, collection and exhibition training, visitor orientation, and safety training.
• Maintain knowledge and share information with visitors about collections, exhibitions, the building, and all museum offerings.
• Ensures procedures are followed for the safety of museum guests and artwork in all galleries and public spaces throughout the museum.
• Report anything unusual or out of place in all public spaces within the museum. Notify Manager immediately of any issues that require attention.
• Uphold Museum policies and respond to visitor issues with poise, respect, and diplomacy.
• Understand the museum's safety policies and emergency procedures and be ready, willing, and able to assist with evacuations and other emergency situations.
• Available to work a flexible schedule based on the museum's staffing needs, including availability on both weekend days and evenings as needed.
• May monitor and replace any gallery materials as needed.
• Performs related duties as assigned.

Required Education: High School Diploma or GED.

Skills:

• Working knowledge of office procedures
• Ability to use a computer and calculator
• Knowledge of Microsoft Office Suite (Outlook, Excel, and Word)
• Excellent interpersonal skills
• Ability to work as a team member
• Ability to complete tasks in an efficient and timely manner
• Must be detail oriented
• Ability to multitask, be organized, and self-motivated
• Ability to communicate verbally and in writing

Certifications:

• None 

Advertised Physical/Environmental Requirements:

• Sit for prolonged periods.
• Communicate effectively and listen.
• Use of a computer.
• Engage in repetitive motion.
• Stoop, bend, reach, and stoop.
• Standard Office Environment.

Supervision: None

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission. 

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.