Address
Form of work$17.00/hour
Performance Expectations:
- Assist guests with check in and check out processes.
- Coordinate all guest requests.
- Inform guests of hotel services, features and room amenities.
- Welcome the guest by name whenever possible.
- Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
- Set up and break down meeting space.
- Prepare food for meetings/events.
- Follow the hotels rate structures, discounts and sell/upsell strategies.
- Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
- Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
- Cancel room reservations according to policy.
- Report any items in need of repair.
- Follow all safety procedures while working.
Behavioral Expectations:
- Be effective and innovative in handling and solving problems in the workplace.
- Remain positive and helpful while working in a fast-paced environment.
- Committed to the success and growth of the company.
- Act honorably, even when no one is watching.
- Eagerness to grow and/or develop within the company
- Passionately provide personalized guest service
National Base Salary Rate: $13.50 - $18.70/hour
*Rate depends upon state/market*
Position: Front Desk/Gallery Host
Department: Property
Hourly
Position Reports to: Front Desk Supervisor
OTO Development is pleased to announce a wonderful opportunity for a Front Desk/Gallery Host.
What will you be doing most days?
• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel's electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters - including credit card and cash transactions - securely, accurately, and with the utmost integrity
• Anticipate guests' needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
What are the requirements for this position?
• You have previous front desk/receptionist experience
• You love working with people and will go above and beyond for each guests' needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests
Physical Requirements for this Position
This has the potential to be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.
Travel Requirements
This position would require little to no travel outside the property and surrounding area.
About OTO
OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!
OTO provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.
