Funeral Home Manager

Plan, direct and coordinate the operations of four Funeral Homes and a small cemetery. Duties and responsibilities include administering and maintaining company policies and procedures, managing daily operations in compliance with all company policies and procedures, governmental regulations and generally accepted and applied principles and practices of funeral service and the planning and use of materials and human resources. Some elements are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing or administrative services. Funeral home location managers are under the immediate and direct supervision of the general manager/owner. Candidate must have years of experience as a licensed funeral director to be considered for the position. Previous years of Funeral Home management is preferred.

Tasks: (Note: The tasks described herein are in addition to those described in the job description for a funeral arranger/funeral director. Furthermore, the tasks described below do not represent a complete listing of possible tasks required in the full scope of a Funeral Home location manager’s duties, but are listed as a general overview of some of the required tasks associated with the position of Funeral Home location manager. It is understood that the position of Funeral Home Manager will specifically entail the duties of a funeral director/funeral arranger and receptionist/administrative assistant. The position will be expected to occasionally perform reasonable and related tasks pertaining to general funeral service operations that are not specifically listed.)

• Conduct all duties in compliance with all company policies and procedures, all governmental regulations and generally accepted and applied principles and practices of funeral service.
• Direct and coordinate activities of the location regarding productivity, pricing, sales, quality control and cost containment.
• Maintain all facilities and equipment in clean, orderly, safe and functional manner.
• Manage staff, preparing work schedules and assigning specific duties.
• Possess and maintain a positive attitude, being supportive of new products, policies, procedures and initiatives.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement, working directly with general management and company officers to determine areas needing cost reduction, revenue enhancement and program improvement.
• Monitor, review and control account receivables for the location.
• Monitor, review and control pre-need sales for the location.
• Administer and maintain company policies and procedures, goals and objectives conferring with other managers, general management, company officers and staff members as necessary.
• Determine staffing requirements and work with general management in securing necessary staff.
• Determine supply and equipment requirements for the location.
• Oversee activities directly related to selling products or providing services.
• Assist in the determination of merchandise to be sold.
• Monitor, review and control the inventory and sale of merchandise into and out of the location.
• Continually train, monitor and constructively correct the location staff’s work performance to meet company expectations.
• Be active and involved in extracurricular community organizations and activities on a continual basis.
• Possess and maintain a current and valid Nevada State driver’s license.

Knowledge:

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods and coordination of people and resources.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations and agency rules as they pertain to funeral service and its applied practices.

Sales and Marketing — Knowledge of principles and methods for presenting, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques and sales control systems.

Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation and personnel information systems.

Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Economics and Accounting — Knowledge of economic and accounting principles and practices, banking and the analysis and reporting of financial data to the appropriate company officers and other authorized individuals and entities.

Public Safety and Security — Knowledge of relevant equipment, policies, procedures and strategies to promote the safety, health and welfare of the public, company employees and for the protection of people, data, information and property.

Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Occupational Safety & Health Administration Compliance – Must possess and maintain a working knowledge and practice of OSHA policies and procedures at all times, as they apply to the position.

Skills:

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

Time Management — Managing one's own time and the time of others.

Monitoring — Monitoring/Assessing performance of yourself, other individuals or organizations to make improvements or take corrective action.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Speaking — Talking to others to convey information effectively.

Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Persuasion — Persuading others to change their minds or behavior.

Abilities:

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong and the ability and initiative to prevent the occurrence.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Speech Recognition — The ability to identify and understand the speech of another person.

Speech Clarity — The ability to speak clearly so others can understand you.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Work Activities:

Getting Information — Observing, receiving and otherwise obtaining information from all relevant sources.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers and subordinates by telephone, fax, in written form, e-mail or in person.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others and maintaining them over time.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes and resolving grievances and conflicts or otherwise negotiating with others.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations or standards.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public and at times speaking in front of an audience; public speaking.

Developing and Building Teams — Encouraging and building mutual trust, respect and cooperation among team members and other location staff members.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Operating Vehicles, Mechanized Devices, or Equipment — Must have excellent driving skills and good driving record; running, maneuvering, navigating and driving vehicles such as passenger cars, funeral coaches and cargo vans.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus opportunities
• Commission pay

Work Location: In person