Full Time Client Concierge

Busy Family Practice + Medical Spa is seeking a FULL TIMECLIENT CONCIERGE receptionist, 8:30am-5:00pm M-F.

Applicants must complete the Indeed.com Phone Screen to be considered for this position.

Send your resume IF YOU MEET THE FOLLOWING REQUIREMENTS.

• Have customer service experience, or experience working in a medical office or beauty industry.
• Ability to gain a solid understanding of functional medicine and medical aesthetics is a must in order to assist clients.
• Being able to manage schedules of multiple providers and become familiar with two software platforms is a must.
• Have basic knowledge of Microsoft Word, Microsoft Excel, Gmail, Google Drive, Docs, Sheets.
• Have basic knowledge of Apple computers, iPads, Scanning documents, multi-line phones, printers, fax machines.
• Be able to multi-task. Handle phones while maintaining accurate client records, manage and understand two computer systems, all while keeping patient information private.
• Be able to pass initial and random drug tests; marijuana is still a drug and is unacceptable.
• No visible tattoos, no piercings, no unnatural/wacky hair dye or hairstyles.
• No cigarette smoking before or during work hours. You will be sent home if you smell like smoke.
• Personal grooming and self-care is of utmost importance. Leave personal problems at home, arrive at work well-rested, groomed and ready to go.

Daily duties include:

• Arrive promptly at 8:30am. Turn on lights and music, unlock doors.
• Check texts, voicemails and return calls.
• Immediately greet patients with a smile and notify staff of their arrival.
• Answer phones with a pleasant, professional tone of voice. Schedule patients by phone and in-person.
• Assist clients with finding the right skincare, supplements and locking in appointments for both spa and medical services.
• Transfer calls appropriately to various staff members (ie. prescription calls to med team, billing calls to billing dept, etc.)
• Notify staff of schedule changes if late cancellation or walk-ins occur.
• Provide patients with appropriate paperwork and direct them in completing digital forms, verify all information is accurate when checking in patients/clients (ie. spelling of first/last name, date of birth, phone number, address, emergency contact).
• Use our software to appropriately collect client payments and schedule follow-up visits at every check-out. Ask if clients need assistance finding skincare and supplements at every checkout.
• Scan daily superbills, EOBs and statements to appropriate inboxes as directed by our office manager.
• Distribute mail to office manager.
• Keep front desk and lobby organized: food must stay in the break room; keep paperwork tidy, frequently check lobby to ensure products and lobb furniture are in order.
• Attend to end-of-day duties including: making sure lights are off, doors are locked, kitchen items are put away, set alarm.

If you meet the above criteria, and would like the opportunity for an interview, please send your resume!

Job Type: Full-time

Salary: $17.00 to $18.00 /hour

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• What prompted you to apply for a position in our office?

Experience:

• Customer Service: 1 year (Required)
• Computer Skills: 1 year (Required)

Work Location: In person