Job Description
- Order processing and tracking: Using order tracking and other systems to perform order fulfillment and related administrative duties to enter, track and ship orders.
- Manufacturer Service Processing: Monitoring warranty records, processing claims, ensuring compliance with warranty terms, and serving as a liaison between the company, manufacturers, and customers for all warranty-related matters. Handle manufacturers recalls, and outside equipment services management, including tracking repair timelines and producing related documentation.
- Equipment Assessment/Monitoring: Inspecting products for defects or damage and ensuring the quality of goods before they are shipped out.
- Data Entry and Record Keeping: Accurately and timely updating logs and inventory records to reflect transactions. Assist with the implementation of process changes and system updates.
- Billing: Issuing invoices to customers in an accurate and timely fashion.
- Collaboration and Communication: Working closely with technical and shipping and receiving teams to ensure efficient operation of the fulfillment process. Communicating with customer service regarding order status and issues. Respond to requests from customers to expedite orders, correct errors or investigate problems with the workflow.
- Adherence to Safety Protocols: Following all safety guidelines and procedures to maintain a safe working environment.
- Skills: Strong attention to detail, organizational skills, computer skills, and ability to work in a fast-paced environment.
- Teamwork and Communication: Ability to work effectively in a team and possess good communication skills.
- Physical Requirements: Ability to lift heavy objects, stand for extended periods, and perform physically demanding tasks.
- Background checks: We perform background checks and drug testing as a condition for employment.