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SalaryAre you a high-energy individual who loves cycling and the outdoors? If so, we have an opportunity for you! We are looking for hourly associates with experience in retail and/or the outdoor industry. Retail Associates support the store management by performing various receiving, stocking, signing and customer service-related tasks as requested. This position works to maintain the high standards of the company throughout the store and offer outstanding service to every PEARL iZUMi customer.
This is not your standard retail job its a chance to make a difference in the world around you. First, you and your peers will partner with PEARL iZUMi guests to outfit them perfectly for their next adventure on two wheels; often building a rapport that lasts years as many guests return to the store with feedback, inspiration and excitement. Second, youll support PEARL iZUMis mission to use bikes as a force for good in the fight against climate change, as the gear you outfit the guest in creates the opportunity for them to ride instead of drive, for everything from fun in the mountains to simple community transportation.
We are looking for long-term employees who are enthusiastic retail associates (for both part-time and full-time roles), Who are enthusiastic experienced in retail and/or the outdoor industry for this not-just-a-job. You will be in good company; many of our team members stay and ride with us for decades and thrive off the fulfillment of keeping customers happy and inspired for their next adventure. Making sure our guests are fully prepared for their next ride will be your highest responsibility. This role will also support store management with all the usual retail tasks including receiving products, stocking, pricing, some cleaning, and of course, outstanding customer service.
Essential Duties/Responsibilities:
Customer Service
Focuses on building a customer for life during every customer interaction
Demonstrates in-depth knowledge of PEARL iZUMi products
Achieves daily sales goals on a regular basis
Meets standards for items sold per transaction (IPTs), set by store manager
Honors our lifetime warranty and makes the greatest effort to enhance the customers perception of the PEARL iZUMi brand even when they are returning product - make it simple for the customer
Understands all policies and procedures outlined in the Retail Operations Manual & Employee Handbook
Store Operations:
Arrives for and leaves work as scheduled every day; and properly records hours worked in Paycom
Notifies manager on duty before the start of scheduled shifts if there is any issue with reporting to work on time
Maintains stock according to standards outlined by store manager
Assists with the execution of physical inventories
Assists manager with supply and merchandise orders as requested
Follows all company policies and procedures as outlined by the Store Manager; asks for additional training on processes and procedures which are not understood
Protects the assets of the company
Calls Manager or Assistant Manager immediately in any emergency situations; contacts the Sr. Retail Manager if the Manager or Assistant are unavailable
Visual & Merchandising:
Maintains corporate visual and merchandising standards
Ensures all signing and merchandising represents the PEARL iZUMi Brand as the premier cycling brand
Eliminates anything that visually detracts from the PEARL iZUMi brand in the store
Team Responsibilities:
Demonstrates good teamwork tact and professionalism in all interactions with all team members and customers
Represents our brand consistently in all communications. Every communication should flawlessly represent our brand image
Other Duties and Responsibilities:
Performs other miscellaneous duties as requested by Store Manager and Assistant Manager
Performs other duties as assigned/requested by the Sr. Retail Manager
Pay Transparency
- The Company is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.
- The hourly range for this role in Park City, UT for Part-time $12.00-$18.00 and for Full-time $15.00-$20.00
- In addition, you may be eligible for additional compensation, such as a bonus. Employees may also be eligible for a wide range of other benefits, including health & wellness benefits, retirement, time off, employee discounts, and others.
- You have at least 6 months retail experience
- You have proven sales experience and hitting sales goals
- You strive to provide quality service to every customer
- You have superb written and oral communication skills
- You are able and willing to stand on your feet all day and lift up to 35 pounds on a regular basis
- You have a flexible schedule and are available to work weekends, holidays, evenings, and peak retail time periods
- Bonus: if you are passionate about cycling whether it be road, mountain, or commuting on a fixie all are great!
