Key Responsibilities:
- Assists in maximizing store sales and achieving store sales goals.
- Monitors sales progress and results against key targets.
- Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement.
- Assists in executing the management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager/Assistant Store Manager.
- Ensures excellence in customer service in the store by modeling brand-specific service standards, as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly.
- Ensures that store team is engaging with each customer to create an authentic brand experience.
- Leads and inspires customer-centric culture by proving direct feedback and supervision of the associates the in-store experience.
- Provides coaching to the store team in the core areas of customer engagement and sales results.
- Ensures store team receives relevant, timely feedback, coaching, and redirection that enables their success.
- Operations, Loss Prevention, and Safety:
- Monitors that all company and store policies, process execution, and procedures are followed, and reports concerns directly to the Store Manager.
- Delegates tasks to associates as needed to maintain operational excellence.
- Reacts quickly to all customer and associate injuries and partners with Store Manager and Human Resources.
- Ensures visual merchandising standards for the store are maintained.
- Human Resource Management:
- Regularly communicates any associate concerns directly to the Store Manager.
- Supports the Open-Door Policy.
- Models behavior that respects the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
- Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
- Continuously looks for ways to have the store be sustainable and recognizes the impact the store has on the environment.
- Embeds company purpose, mission, and values into team.
- Ensures each associate understands their impact in achieving Kontoor Brands’ strategic priorities.
- Creates a highly engaged, performance-driven culture.
- Minimum of two years of retail sales experience preferred.
- Must be 18 years of age or older.
- Excellent communication and time-management skills.
- Proven ability to multi-task.
- Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
- Results-oriented problem solver with a n analytical mindset.
- Proficient computer skills preferred.
- Open availability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
- Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
- Ability to stand during scheduled shifts for up to 8 hours.
- Walking and moving to assist customers, retrieve merchandise and recover the store.
- Lifting and carrying, ability to maneuver and/or lift up to 25 lbs. regularly, and up to 50 lbs. occasionally.
- Ability to push/pull full racks of merchandise for restocking the store.
- Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
- Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
- Vision to accurately read labels, assist customers, and tasks that require attention to detail.
- Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.
- Compensation Range: $15.00-$18.00 / hour in all states except New York and Colorado, the compensation range is $17-$20/hour.
- 401(k) with company matching
- Health insurance
- Flexible spending account
- Dental insurance
- Vision insurance
- Family planning
- Menal health benefits
- Employee assistance program
- Life and AD&D insurance
- Employee discounts
- Flexible schedule
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Create a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents
- Ensure an equitable environment that attracts & promotes diverse workforce
- Foster inclusivity, ensuring employees feel they can bring their whole selves to work