FT Dining Room Host

Dining Room Hospitality Responsibilities

Objective: To Provide An Excellent Experience in Our Dining Room

Hospitality

• Greet every guest that walks in the door and bid a fond farewell on departure.
• Table touch-ins as required on Pathway.
• Assist guests on ordering, establishing accounts on Chick-fil-A Mobile app.
• Assist guests on correcting problems with their ordering/delivery experience. Route to appropriate leader.
• Assist guests on questions related to outside Chick-fil-A. Directions, attractions, police assistance, etc.
• Provide small chat if and when needed.
• Check on guest sitting on patio

Cleaning

• Wipe tables as soon as guests depart.
• Maintain clean floors. Continuous sweeping, moping when needed.
• Address spills and other wet floor conditions by placing wet floor signs and marshaling all resources to resolution.
• Maintain constant oversight of bathrooms, as frequent as needed to catch any messes or out of stock conditions before guests have a need.
• Clean restrooms.
• Cleaning furniture, walls, glass, and other fixtures when time allows.
• Walking the property to maintain pristine condition everywhere our guests are.
• Parking lot walk-thru and clean.
• Patio walk-thru and clean.
• Remove trash from trash bins (dining-room and patio).

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.